vectorworks 2023 crashing everytime I try using the radial dimension tool

[Anelisa]

Everytime I use the tool it just crashes. I am drafting something where that information is needed for the construction team. 

Help please

[Jeremy Best]

Hi @Anelisa, 

 

If you are still using that 2012 MacBook Pro that definitely is a likely cause of any performance or behavioural issues you encounter with contemporary software. A general rule-of-thumb is that professional computers should be no more than four years old at best, or at worst, no more than six years old. 

 

If you are on a contemporary computer using an operating system that is current or is at least still supported, then here are the two most likely causes: 

1. Vectorworks or the computer has had a 'hiccup' and just needs a restart. Try restarting the computer. 
2. One of the Vectorworks settings files may have become damaged. Try this:
   1. Quit Vectorworks.
   2. Open the Vectorworks User Folder. 
   3. Append the name of the 'Settings' folder within, with something meaningful. E.g. 'Settings @ 2022.12.22'
   4. Reopen Vectorworks. 
      • If the issue persists, quit Vectorworks, delete the new Settings folder that has been created and reinstate your previous one by changing the name back to just 'Settings'
      • If the issue has gone, go thought Vectorworks Preferences and set them up again. 

 

Also, to help others help you better, can you please include in your comments or add to your signature: 

1. The version and service pack of your Vectorworks. E.g. 'Vectorworks 2023 SP2'
2. The spec's and operating system of your computer. (See my signature for example). 

They provide crucial context when troubleshooting.