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Tamsin Slatter

Vectorworks, Inc Employee
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Posts posted by Tamsin Slatter

  1. Hi Rachel

    When you request a student licence, you get a 30 day trial, but at that time, the student portal reminds you to upload evidence of your student status. If that's not done within 30 days, the licence expires. If you have now requested the extension, then our team will review it during business hours, and approve the extension of the licence. It's not an automated process.

  2. For anyone experiencing this problem, I am told there was an issue with libraries when SP3 was first released, but if you do the following:

    1. Open the Resource Manager
    2. Click the cog icon
    3. Choose Refresh Libraries

    This should resolve the problem.

  3. Hi Pat. There was a problem. The first step should be to go to the Resource Manager and click the cog icon. Then choose Refresh Libraries.

    BUT, I'm finding that it's still an issue, although the issue has changed slightly.

    I have filed a bug.

    VB-169046 (internal reference).

    • Like 1

  4. Do you have Site Modifiers applied to the hardscape? If so, try View > Show > Show or Hide Site Modifiers.

    Or, in your viewport, hide the class Site-DTM-Modifier. This will not prevent the modifiers from doing their job, but will hide the red outline you are seeing.


    Good luck.

    • Like 1

  5. In case others are following this thread:

    If you have an E-series licence (internet activated), you can install the licence on a laptop and work at home. 

    If you have a G-series licence, (Site protection Server managed), you can check out the licence for 30 days. Details can be found in this article in Vectorworks Help:

    http://app-help.vectorworks.net/2019/eng/index.htm#t=VW2019_Guide%2FSiteProtection%2FBorrowing_and_Returning_a_Vectorworks_License.htm%23XREF_20212_Borrowing_and&rhsearch=check out license&rhsyns=

  6. Morning Tim.
    Thanks for the extra information. I don't know why it's worked fine on the office computer - but it's great that it has!

    My recommendation regarding service packs was just that it would have a series of bug-fixes included. Each year, we release a number of service packs throughout the life of a release. The latest will include the latest fixes. But it's not essential.


    Can you send me a PM with the best number to call you on and I'll give you a call now.

  7. Hi Timothy
    Yes, we're all preparing for some time at home I think! 


    Please see this article for information on operating system compatibility.

    (I note from this that 2013 is not actually compatible with your work desktop - but will be with your Home Laptop).

    Also, you should probably install the latest service pack for 2013 too.

    If your licence number starts with an E, you will be able to just install it on your home computer.

    Can I suggest you give the UK office a call in the morning - 01635 580318 - and then we can help you with the serial number and download link.

  8. Hi Lisa

    You do have the Export Web View, together with the Export Panorama, under the Export menu. Both of these options can be processed on Vectorworks Cloud Services, and then shared with your client via a web link/QR code. They will be able to open this on a browser/mobile device/VR headset, without requiring any special software at all.

    The Panorama option can use any Renderworks style.

    These cloud options are available to customers with an active Vectorworks Service Select contract.


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