Vectorworks 2021 Crashing on macOS Big Sur

[alexmarton]

Hi everyone,

 

My Vectorworks 2021 (SP2) crashes every time I try to open the Resource Manager, Style Options, Wall Options, Door Styles etc, making it virtually impossible for me to do my work. I also cannot change line styles as it crashes the app.

 

I did a clean reinstall of Vectorworks 2021 today, and the issue still persists. Since this, I am also unable to dock palettes to the sides of windows, and I also cannot change Workspaces as Vectorworks freezes up and gives me the endless beachball.

 

Does anyone else have the same issue? If so, has anyone managed to find a workaround or a fix for this?

 

I'm on macOS Big Sur 11.0.1, 2019 15" MacBook Pro (Intel i7-9750H, 2.6GHz, 16GB RAM, Radeon Pro 555X). I feel like the root of this may be Big Sur, although I'm not having any issues with any other programs, only Vectorworks, and these issues have only started happening about 5 days ago.

 

 

Any help would be appreciated. 

 

 

 

[michaelk]

Since you did a clean install, I'd look at either a corrupted preference file, a corrupted workspace or another app or system extension that conflicts with VW.

 

If it was me I'd try these three steps first.

 

In case you have a corrupted preference file, try blowing away your preferences:  

 

 

If you use a custom workspace try going back to a default workspace.

 

If that doesn't work, make a new user on your computer and open VW in that user account.

 

 

[alexmarton]

Thanks Michael, unfortunately after doing those I'm still unable to dock palettes and Vectorworks still crashes just like before. 😞 

 

 

[Pat Stanford]

The next step is to create a new User account in Mac OS and launch VW from there and see if you can dock palettes.

 

[alexmarton]

Thanks Pat and Michael.

 

Making a new account and opening Vectorworks there seems to be working as it doesn't crash and palettes are docked. 

 

What would be the best way to fix the issue in my regular account? 

 

 

[Alexander Thiel]

Hello Alexmarton,

 

browsing to your userfolder and deleting the "Accounts"-Folder should be enough.

User Library > Application Support > Vectorworks > Accounts

Best Alex

[alexmarton]

Thanks Alex, that seems to have fixed the issue. Palettes are now back to their original positions & Vectorworks doesn’t crash anymore. 
 

Thanks everyone for the help.