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Kristina90

Failure loading Support Library

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Hi,

 

I just installed Vectorworks on macOS Catalina 10.15.6 with a student license, but the below failure pops up.

 

I tried to re-install it several times, the application is in its folder, no duplicates exist. What's the resolution?

 

Screenshot-2020-07-27-at-14-12-00.png

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Posted (edited)

Dear Klinzey,


Thank you for your suggestions. I've reached out to the local VW team and they resolved the problem via TeamViewing session.

The source of the problem was that the program was installed on a Case-sensitive disk. This is a re-occurring problem with iOS devices.

For VectorWorks to operate smoothly, it has to be installed on a non-case-sensitive disk.

 

My problem is now solved, thank you. 

Edited by Kristina90
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Try downloading the installer form directly from Vectorworks again. I've seen this error before with applications that were not downloaded properly or not downloaded from the official source of the application.

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@Kristina90 We are also now getting reports of some problems with antivirus software but with a different file. If you are still getting the error after downloading a fresh copy for Vectorworks check for see if your antivirus software is preventing Vectorworks from installing properly.

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