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VW not recognizing serial number in 2020 installer


I am a select service member and finally downloaded windows 64 bit VW2020 installer from my portal. However I can not get past the initial screen because by serial number is not being recognized. I have copy and pasted from my portal and attempted to enter the number manually. In both cases the installer say INVALID SERIAL NUMBER and do not allow me to proceed with the install. I am most definitely using the correct 2020 serial (as opposed to my 2019 or 2018 number). 


Anyone have any ideas? 

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