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C Patel

Student License Not Activating

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Hello. I recently received this message from your Acedemic Team:

"We know you're busy, but to continue using Vectorworks, we need your proof of enrollment or academic employment. Please submit your proof of enrollment as soon as possible."

 

So I provided this and it seems my account is active, but when I open Vectorworks a window pops up saying that "Vectorworks cannot be activated because your software license has expired". I am not sure what I am doing wrong. Any suggestions how to deal with this issue?

Thanks,

C Patel

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2 minutes ago, C Patel said:

Hello. I recently received this message from your Acedemic Team:

"We know you're busy, but to continue using Vectorworks, we need your proof of enrollment or academic employment. Please submit your proof of enrollment as soon as possible."

 

So I provided this and it seems my account is active, but when I open Vectorworks a window pops up saying that "Vectorworks cannot be activated because your software license has expired". I am not sure what I am doing wrong. Any suggestions how to deal with this issue?

Thanks,

C Patel

 

You should now be good to go, let me know if it gives you any further trouble.

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Hi there, I'm having the same issue! I've provided my proof of enrolment, and the software has been working for the past month, however today I tried to open Vectorworks and the same "Vectorworks cannot be activated because your software license has expired" message appears.

 

Not sure what the issue is?

 

Thanks

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4 minutes ago, WillF said:

Hi there, I'm having the same issue! I've provided my proof of enrolment, and the software has been working for the past month, however today I tried to open Vectorworks and the same "Vectorworks cannot be activated because your software license has expired" message appears.

 

Not sure what the issue is?

 

Thanks


Looks like there was some odd duplicate request in the background, I have cleared it and you should now be able to work as expected.

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Hello,

I'm having the same problem. I've uploaded the student I.D. photo to my profile, but it's till saying my licence has expired. I've tried reentering the serial number yet that doesn't help.

Any help would be appreciated, thank you!

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Hi there, I am having a similar issue whereby I have updated my license but when it comes to activating, the program is stating "An attempt to activate over the Internet has failed because of communications problems." What should I do to solve this?

Thanks

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On 2/21/2019 at 7:46 AM, MegQ said:

Hi there, I am having a similar issue whereby I have updated my license but when it comes to activating, the program is stating "An attempt to activate over the Internet has failed because of communications problems." What should I do to solve this?

Thanks


Normally disabling your local firewall will do the trick, if you are on a university wifi or network you cant control, sometimes activating on another network can be the fastest way around the problem. If it still fails however, contact tech@vectorworks.net directly and they can take a look.

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Hi Jim,

I am having the same issue as C Patel - it is my first time downloading VW and it is having the same '..software license expired' error (my enrolment details have been updated).

I am hoping you could help me resolve this issue. Thanks in advance!

 

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Hello,

 

I'm having the same issue as described above. Please advise.

 

Thanks!

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Posted (edited)

Could someone please help me I’m having the same issue! Tried to re install and continue using after the license expired and got the same activation message! 

 

My student information is up to date and I’m a student until 2020, but when I click activate it doesn’t renew the license and says to contact vectorworks.... 

17EAAC23-3EDF-4635-83AA-DEF295749A74.jpeg

Edited by holly_brookes

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Hi there, im having the same issue whereby I have shown proof to reactivate my account but Vectorworks is still saying its expired. What should I do?

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Hi!

 

My license expires in a week from today. Can you please extend it? I have put in a request form. Thank you!

 

Best,

Taylor

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Hi ive had the same issue with my student account, saying that my account software license has experied.

 

thanks Scott. 

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@Scott1471 Could you confirm that your license has been extended and you are up & running? thanks

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