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Gary D

Machine rejecting install DVD for Architect w/ Renderworks

Question

Machine works fine with other DVDs, just rejects the VW install disc. Older mac I have opens install disc okay. Any suggestions?

Problem machine:

OS X 10.5.8

2.8 GHz Intel Core 2 Duo

Macbook Pro w/ cinema display

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13 answers to this question

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Did you try cleaning the disk? You may have a bad disk, you could contact NNA to get a replacement.

You could also copy the contents to a local drive on one of the computers it works on and burn a disk of that.

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I had the same problem w/ my MacBook Pro. It wouldn't read the install disc. But my MacBook would.

I just started the MacBook in target mode, connected the two via fireware cable and it installed just fine.

I've had other discs from NNA not work on my MBP. Next time I go home I hope to have the optical drive looked at/replaced.

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Thanks for all the advice. Took my MBP to Genius Bar and they fixed DVD reader with a blast of air. Machine now reads VW DVD fine.

Now having problems with install. Looks like it installs then I get "Installation Failed." Sometimes it won't let me install and I get "IOError: [Errno5] Input/Error." Have sent "installerlog.txt" to VW tech. I Hope I can work it out. Frustrating.

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Guest jkelly

It sounds like the DVD drive still isn't able to read the contents of the DVD very effectively. Try copying the contents of the DVD to your local hard disk and running it from there.

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Thanks for the suggestion, unfortunately I go this error while trying to copy VW folder to desktop:

The Finder cannot complete the operation because some data in "common-architect-metric-large.vpkg." could not be written.

(Error code -36)

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When I just drag and drop the InstallVectorkwork ICON from the VW disc to desktop or applications folder I get this error when I try to open copied file:

OS Error [Errno 2] No such file or directory: '/Users/garydavidson/Desktop/Packages'

Thanks.

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Guest jkelly

You need to copy the entire contents of the DVD to the computer.

Make a folder on your Desktop called VWInstaller. Open this folder. In another Finder window, open the DVD. Select all items visible in the DVD (should include InstallVectorworks, Packages, Manual (PDF), etc) and drag those to your VWInstaller directory.

Now try running InstallVectorworks from your VWInstaller directory.

Edited by jkelly

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Thanks again for your help.

When I followed your instructions, it looked like it was going to work (VWInstaller folder shows 265.96 GB available when before it showed zero). However, in copying Vectorworks to VWInstaller folder copying seemed to hang at 636.7 MB of 5.1 GB. It has hung at that point for about four hours.

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As a layman I'd have to agree. I've tried a lot of workarounds; seems like my machine just doesn't like this disc.

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After reading your symptoms again, try copying the contents of the DVD to one of the computers you can install on and either burn another DVD or install over a network.

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Hi Ray. I followed your suggestion of copying contents of VW to old mac then migrating files to new mac, and installing VW that way. I worked like a charm. Thanks for the suggestion.

It seems like the interface between the VW install disc and my optical reader was causing all the problems.

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Guest jkelly

Different DVD drives have different tolerances for variation in the DVD itself. DVDs can be a little off due to damage to the disk or defects in the manufacturing process.

So in this case it just seems the old Mac's DVD drive had a little more tolerance than the new one.

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