tk11de Posted May 22, 2020 Share Posted May 22, 2020 Hey there, I send nearly 2 weeks ago a request about creating 4 fixtures (formular on the website) for Vision but still got no answer from Vectorworks. Anyone has a contact option to request them again or to get an answer when I could expect these fixtures? I provided my contract details as well....so I expected, as they wrote to get them asap. Another problem which I heard here is that there is an problem with updating the library. Is there already an answer when this bug will be solved or which settings need to be done in Windows to update the library? Best regards Thomas Quote Link to comment
Vectorworks, Inc Employee Mark Eli Posted May 22, 2020 Vectorworks, Inc Employee Share Posted May 22, 2020 Hi Thomas, If you ever have any questions about a fixture request, you can email the support team, and they will be able to assist you. Unfortunately, we are experiencing a higher than normal amount of requests and we are very far behind. I wish I had a time frame to give you, but there's just so many requests, I have no idea how long it will actually take. If you're pressed for time, you also have the option of using GDTF. You can go to the GDTF website and create an account, then you'll be able to search the existing database of fixtures, as well as create your own, which can be used in Vision. Yes, there is currently a bug in the updater. If you find that you're effected by this bug. Just email the support team, and they will be able to assist you with manually updating Vision. We do have a fix for this bug that is currently in beta testing, and we expect it to be released in the near future. Thanks, Mark 1 Quote Link to comment
tk11de Posted May 22, 2020 Author Share Posted May 22, 2020 Thanks for the answer Mark. As there are right now now shows I guess I better wait instead of trying to create the fixtures in GDTF 😉 Quote Link to comment
tk11de Posted June 5, 2020 Author Share Posted June 5, 2020 Any news about the update problem for Library? And what about the fixture Profiles? For me it was as well a purchase decision for Vision to be able to get fixtures within 72 business hours. And now I must see that the support is not proving :-(. I am waiting already over 2 weeks for the fixtures, also for the possibility to update the library. Quote Link to comment
Vectorworks, Inc Employee klinzey Posted June 5, 2020 Vectorworks, Inc Employee Share Posted June 5, 2020 The library update issue should be resolved with the next service pack which is scheduled to be released soon. Quote Link to comment
Zachary Hubbard Posted June 19, 2021 Share Posted June 19, 2021 I wouldn't hold your breath waiting for fixture profiles. I have asked for multiple fixture profiles over the years and have had none of them honored Quote Link to comment
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