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VirginiaT

Student License - no serial number provided for download

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I've created account, uploaded my submitted my student card, and attempted download, but I cannot download software without input of a Username, Company Name and Serial Number at the installer window.

 

I have received nothing from Vectorworks, so I don't have serial number, or a company name.

 

How do I access serial number and how do I download?  When I return to my account status page, my uploaded student card is no longer uploaded there - have re-attempted many times but everytime it subsequently disappears.  I should be able to do this without it though (says access given for 30 days)

 

My location is Dubai, my course is online in London (Inchbald).

 

I have written to support but get no answer.

 

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Did you register with a school in one country but choose your location as being in another? That may have gotten it stuck, but if you emailed your local support however they should be able to correct it, I do not have admin control over that region.

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Thank you for your response.

 

Yes, that is exactly what I have done. I am located in the UAE, but I am completing a course that is based out of London.  I emailed support, I will double check I have correct support address (regionally) and pursue that.  Regards, Virginia  

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