Cam Halkier Posted October 18, 2002 Share Posted October 18, 2002 VW 10 develops runtime error when opening a file directly from within the open files dialogue box. I can open the same through explorer however if I try to open an additional file either through the open files dialogue or through explore...Runtime Error. This has occurred both on my laptop and desktop. The previous fix was running the repair utility for VW 10 which did fix the problem. This time I have tried repair...didn't work, I have tried uninstalling and reinstalling...didn't work. Others in the office can open all files without trouble so I am beginning to develop a complex...Any ideas? VW 10 PC 1.3GHz 640MB Ram Quote Link to comment
boxseuss Posted October 22, 2002 Share Posted October 22, 2002 I am having the same issues and have tried the same things as you. Just wanted to post to let others know this is not an isolated issue. If I open a file by selecting directly from Windows I can open files but not from Files\Open dialogue. Quote Link to comment
P Retondo Posted October 22, 2002 Share Posted October 22, 2002 Don't have a solution to your problem, but for my own information I am curious about what operating system you are using? Quote Link to comment
Cam Halkier Posted October 22, 2002 Author Share Posted October 22, 2002 Operating System is XP. I have uninstalled Vectorworks and also cleaned the registry and this seems to have cured the problem for the meantime...however it is rather an uncomfortable and lengthy fix if one has to do it more than once a month Quote Link to comment
boxseuss Posted October 23, 2002 Share Posted October 23, 2002 I am running XP Pro as well. The program always crashes if Acrobat Distiller or PDF Writer is selected in print set up when I try to open a new file through the dialogue. Though it has happened without this selected on occasion. Quote Link to comment
Guest Posted October 23, 2002 Share Posted October 23, 2002 Cam, I am a little concerned that you "cleaned the registry". What did you do to 'clean' the registry? Quote Link to comment
Cam Halkier Posted October 28, 2002 Author Share Posted October 28, 2002 ran regedit after uninstalling V10 Under HKEY_LOCAL_MACHINE/SOFTWARE/NEMETSCHEK removed Vectorworks 10 Under HKEY_CURRENT_USER/SOFTWARE/NEMETSCHEK removed Vectorworks 10 Reinstalled V10 No Crashes since reinstallation Quote Link to comment
P Retondo Posted October 29, 2002 Share Posted October 29, 2002 Cam, Are you saying that you then reinstalled VW 10 and it works okay? Quote Link to comment
Guest Posted October 29, 2002 Share Posted October 29, 2002 Generally if you are getting a RunTime error, something pretty serious is going on. I usually tell people to reinstall when they notice RunTime errors that are not duplicatable on our end either by following steps or within given files where the machine setup is similar on this end. There is an instance where WinXp will cause a crash when you open a file while a different file is already open. This is probably related to a video driver incompatibility. Installing generic video drivers should work just fine. Quote Link to comment
Cam Halkier Posted October 30, 2002 Author Share Posted October 30, 2002 After reinstallation things seem to be ok...been working for about 10 days without any crashes Quote Link to comment
Cam Halkier Posted October 31, 2002 Author Share Posted October 31, 2002 Well, I appear to have spoken too soon. Since 3:00 this afternoon I am back to the situation that I was 10 days ago. I have tried repairing the installation, uninstalled and reinstalled...rebooted umpteen times, installed new video drivers and done a clean install after removing all traces of V10 from the registry and VOILA I can't open files from within Vectorworks. I can open 1 single file through explorer. Opening a second file causes a Runtime Error. Hey isn't there a user named runtime error...maybe he can help...oh wait he works in my office...Hey Mike... My time is valuable and I find this extremely frustrating. Will be calling support about this. Any otherideas? Quote Link to comment
SEBA Posted November 22, 2002 Share Posted November 22, 2002 quote: Originally posted by Cam Halkier: Well, I appear to have spoken too soon. Since 3:00 this afternoon I am back to the situation that I was 10 days ago. I have tried repairing the installation, uninstalled and reinstalled...rebooted umpteen times, installed new video drivers and done a clean install after removing all traces of V10 from the registry and VOILA I can't open files from within Vectorworks. I can open 1 single file through explorer. Opening a second file causes a Runtime Error. Hey isn't there a user named runtime error...maybe he can help...oh wait he works in my office...Hey Mike... My time is valuable and I find this extremely frustrating. Will be calling support about this. Any otherideas? I HAVE THE SAME PROBLEM, DID YOU SOLVE YOURS? Quote Link to comment
Guest Posted November 22, 2002 Share Posted November 22, 2002 It's a problem we are aware of. Engineers are addressing the issue. A temp fix is to clear out the Nemetschek entries in the registry, however this is temporary. The problem will crop up again. Quote Link to comment
Guest Posted November 22, 2002 Share Posted November 22, 2002 I have heard of problems with QuickTime 6. Perhaps you could try uninstalling QuickTime 6 and install 5. Just a thought. Quote Link to comment
MikeN Posted November 27, 2002 Share Posted November 27, 2002 Katie Thanks for your help on the phone today. I ended up updating the chipset software for the Intel 850 and upgrading the BIOS for the Dell Dimension 8100's. This has given us some momentary stability in regards to the NVidia G-Force video display drivers. Keep your fingers crossed.... Quote Link to comment
P Retondo Posted November 28, 2002 Share Posted November 28, 2002 Katie, For the benefit of the rest of us, could you please give specifics on the upgrades and fixes involved? Thanks! Quote Link to comment
Guest Posted November 28, 2002 Share Posted November 28, 2002 On our website under the About VW 10 section, you will find an explaination of what is in VW 10 broken down by product. Please review that page. If you have any questions just ask here and someone will be able to help you. Quote Link to comment
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