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IanH

2008 Viewer not installing correctly on XP laptop

Question

I am having problems installing the VW2008 viewer on my XP laptop. This already has 2008 on it, but I want the ability to view even of the dongle is not present.

It freezes at 85% - Copying file C:\..\Adobe81\Font\AdobeSongStd-Light.otf

The C:\..\ would appear to be C:\Program Files\VectorWorks 2008 Viewer\PDF Resources\

To check it was not a corrupt download, I downloaded again and got exactly the same error. The same download worked fine on my Vista installation.

I know its not a physical drive error as the drive was new yesterday but much bigger and it did exactly the same on the old drive when I tried a while back - I was tight on space at that point so thought that was the problem. The new drive was populated with a backup from the old system so, at a push, it could be a bad file system, but that checks out OK with chkdsk.

Totally repeatable but only on this machine. When it happens, clickingopn window I get not responding and notice that CPU is maxed out on the process.

Any suggestions? Can I omit the adobe files?

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Thanks, but the account is already administrator. Same whether or not antivirus is running too.

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It was the administrator account not a user account with admin privs.

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Guest jkelly

Can you send me the InstallerLog?

Jim

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Where do I find the installer log? There appears to be nothing obvious under viewer program files folder.

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Guest jkelly

There should be an InstallerLog.txt in the directory you were installing the viewer to.

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I've scoured the drives/partitions, even looking for hidden and system files and see nothing by that name (or similar ie ins*.txt,ins*.log) either in that directory or any folder on the XP laptop. I even checked for all files created/modified on the date of the installation, again, nothing that may even remotely be an install log file.

Maybe no log file is a clue? I would however be able to send a list of the the files that were installed under the viewer directory tree.

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Guest jkelly

Sure, that could be helpful. And just to be sure, you are getting the viewer directly from us, not from a third-party distributor, correct?

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As luck would have it, I decided to do one more clean install so that I could document the process. Well, it installed.

The only difference is that, in previous installs, (which were downloadeed direct from NNA over a period of weeks), the download was copied to a NAS box and then copied to both my Vista desktop and XP laptop either via network or via a CD copy of it that I produced as a test. Following an identical (standard) install procedure on vith desktop and laptop, the desktop worked 2/2 times (second time as a check), the laptop failed 3/3 times.

This time, it was downloaded direct to the laptop and run from there. I don't know that this made a difference (it certainly worked fine on my Vista box), but its worked fine now.

Thanks to all for their help.

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Guest jkelly

Huh. I could curse computers here, but if they didn't have odd quirks I suppose I'd be out of a job. :)

Glad to see it worked.

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