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Dongle Serial number isn't being accepted



I might just be confused, but I am a student trying to figure out vectorworks at school and when I launch the program I get a pop-up window saying, "You have not entered any serial numbers for Vectorworks. You will now be asked to enter one." When I type in the serial number on the Dongle it says, "The entered serial number is invalid. Please carefully re-enter the number."

From looking at the dongle the serial number is only 8 digits long... am I missing some of it?

I'm trying to run Version 11.5

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  • Vectorworks, Inc Employee

The 8 digits on the dongle are only part of the serial number. The entire serial number is 24 digits. If you can not find the original paperwork that contains the serial number, contact tech support and they will be able to look it up.

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