Missing menu toolbar in worksheet view

[anthall5]

Hi

 

Ive been having this issue for some time - from I think VW 2022 onwards...

 

When Ive been in a drawing for some time (lets say more than 2 hours), if I go to edit a worksheet on the drawing, the File / Edit / View / Insert etc bar at the top is missing in the worksheet & I only get blanks....I can hover over them & I get blank dropdown - see attached screen grabs.

 

Given that this has been happening to me for some time, this is definitely over different machines since Ive upgraded.

 

I use external monitors sometimes but this doesn't seem to make a difference. If I move the VWX application to any different window, the issue still persist.

 

A restart of VWX sorts the issue out, but after time it returns. Id be intrigued if anyone else is having this issue too. Its workable but a pain....

 

Im running:

 

VWX 2025 Design Suite with Braceworks - Build 780313 - Update 1.

Mac Book Pro Apple M2 Max / 64Gb memory, external monitor(s) - on Sonoma 14.2.1

 

Any help grateful received

 

Thanks team

[Pat Stanford]

Not something I have seen or heard of. Are you running any "helper" apps on your Mac? If so, does it change if you turn them off?

[anthall5]

Hi @Pat Stanford

 

No, no helper apps and nothing "unusual" about the install or set up....

 

It would seem that it may just be me as no one else has jumped in on this thread so Ill assume that it must be something to do with my specific instance of VWX / osx set up but I dont have anything installed "over the top" of osx.

 

For what its worth, it only ever happens on the worksheet window in VWX - no other apps suffer from this...

 

Cheers

 

Ant Hall

 

 

[Pat Stanford]

Other standard trouble shooting steps are:

 

1.  Check if the same issue occurs in a new blank document.  If the issue does not exist, import half the layers (with the objects) from the problem file. If the problem exists then you know know it is with that half the layers.  Repeat with a smaller number of layers.  If the problem doesn’t exist import the other half the layers and see if the problem exists.  Sheet Layers can be manually created in the new file and then viewports and objects Copied/Pasted into the new file. Bring Design Layers in before moving the Sheet Layers and Viewports.

 

2. Run the Vectorworks Updater (in the Vectorworks folder in Applications folder). Click on the Advanced button on the right center and then choose Repair. Let this run and see if it solves the problem.

 

3. In Vectorworks Preferences click the Reset button at the bottom left.  This will clear everthing in your preferences except your serial number, so you will have to set things back to how you like them. Restart VW and see the problem is fixed.

 

4. Make sure you are not running any "helper" apps that might be interfering with VW.  One way to check is to boot into "Safe Mode".  On a Mac, "Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window. Log in to your Mac. You might be asked to log in again. On either the first or second login window, you should see “Safe Boot” in the menu bar." Check and see if the problem is gone. If not, then quit VW and restart in normal mode. If the problem is solved then check and see what apps are started a boot time that could be causing problems and turn them off. Anti-Virus software is also a potential source of issues.

 

5. In Vectorworks Preferences:User Folder pane click the Reveal in Finder button to see you user folder in the Finder.  Go back to VW and quit.  Rename your user folder. Restart VW.  It will create a new User folder for you.  Check if the problem is solved.  If it is not, quit VW, delete the new user folder, and change the name back on the original folder.  If the problem is solves then you have to decide what information you need to copy from the original user folder to the new one.

 

6. Uninstall and reinstall VW.