seaholly Posted January 16 Share Posted January 16 Hi - I have seen this is an issue for VW's 2019 but I am using the 2024 version. I have tried going through finder and renaming settings with an x (worked once but not working now), have also tried with renaming the workspace - again not working. Any ideas of how I can get my basic tool palettes back please? Quote Link to comment
Pat Stanford Posted January 16 Share Posted January 16 Are you using a custom workspace that has been upgraded from a previous version? If so, what happens if you try one of the default shipping workspaces? If the default workspace works then you probably will need to recreate your workspaces starting from one of the defaults. 1 Quote Link to comment
seaholly Posted January 16 Author Share Posted January 16 Hi, I'm not entirely sure what you mean by shipping workspace. The only thing I have done is set up my page as A3 - nothing has been upgraded or tweaked - I don't know how! Quote Link to comment
Pat Stanford Posted January 16 Share Posted January 16 This sounds like an issue that will be resolved more easily by a call to technical support. The forum is basically for user to user help. If you ask the right question in a way that we have seen before we can often provide a rapid solution. But your description is not something that I remember ever seeing or hearing about before. If could be VW. It could be your OS. It could be some other application on your computer. Technical Support will be better able to talk you through finding the correct solution more quickly than the users here guessing about what the problem could be. If you to contact Tech Support and get a solution, please post it back here so we can all learn from your problem. Quote Link to comment
rDesign Posted January 16 Share Posted January 16 (edited) 28 minutes ago, seaholly said: Hi, I'm not entirely sure what you mean by shipping workspace. Pat was asking if: 1) Are you using one of the standard Workspaces that was ‘shipped’ with Vectorworks? 2) Or are you using a Custom Workspace — as in when you upgraded to Vw2024, did you Migrate your own Custom Workspace? Since you mention renaming workspaces, I would assume that you are using a custom Workspace. (Note: If you are going around and renaming Workspaces, you should be doing that only in your User folder, and not in the application folder [Vectorworks]\Workspaces ). Here is a link to the Vw2024 Help File page on Product Workspaces: Vw2024 Help File — Concept : Product Workspaces As Pat mentioned, if none of these questions are making sense you might be better served by contacting Tech Support. Edited January 16 by rDesign Quote Link to comment
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