VW 2023 SP4 crashe son return to the VW screen

[MWAT]

I am having an issue with VW crashing after I have initiated a direct link to Twinmotion.  After viewing the TW render and going back into VW, if I attempt to change view or stop the DDL connection, the beach ball starts spinning and never stops.  Is this happening for others and are there any resets/workarounds I can do?  Currently reverting to SP3 to see if that is the issue. Thanks. 

[JuanP]

@MWATAny chance you can send us the crash logs, please? Thanks

[dlopez-gutierrez]

Hi @MWAT

This bug is new to us, is it possible to get a private message with the model so I can take a look and debug it locally?

I will work on this issue.

Thanks

[MWAT]

@JuanP - I am force quitting after 20-30mins of beach ball. The normal Mac OS crash log report is therefore not happening.  I have waited up to two hours for the beach ball to stop but always force quit,

 

@dlopez-gutierrez - I will send message now. 

 

Thanks both for responding.  

[dlopez-gutierrez]

I got the zip file, let me take a look and Ill update when I get relevant info.

[dlopez-gutierrez]

Thanks for reporting the bug problem. I was able to reproduce the crash with VW SP4.

This crash is related to a bug that was reported to us previously. We already have a fix for this problem and we plan to release the fix for this bug in SP5.

sorry for all the inconveniences, 

 

David

[MWAT]

Thanks David