Jump to content

JuanP

Administrator
 View Profile  See their activity

  • Posts

    1,652

  • Joined

 Content Type 

Posts posted by JuanP

    Detail Viewport

    in General Discussion

    Posted

    Hi All,

    On Mac OS X, a few of the early Vectorworks 2013 installers failed to install the Detail Callout plugin. This will cause Vectorworks to crash if you attempt to use this command. This can be corrected manually without reinstalling the entire program.

    We have a knowledge base article with instructions to fix this issue.

    http://tinyurl.com/8mngs6u

    Juan Almansa

    Global Support Manager

    Nemetschek Vectorworks, Inc.

    7150 Riverwood Drive

    Columbia, MD 21046 USA

    Illegal version

    in Entertainment

    Posted

    Hi All,

    We as a courtesy provide a service to remove any file restriction at the moment of the purchase of a legal license. So if you still work with someone that owns an illegal license of Vectorworks, please mention this to them. I can help to avoid this frustration.

    As kevin mentioned above feel free to contact me at jalmansa@vectorworks.net

    or your local distributor for additional information.

    http://www.vectorworks.net/international/

    Juan Almansa

    Product Support Marketing

    Nemetschek Vectorworks

    SP3 is out!

    in General Discussion

    Posted

    Jrhartley: if you still have problems updating to VW 2011 SP3 please send the "UpdaterLog.txt (which is in your Vectorworks installation directory)" to tech@vectorworks.net with the last 6 digits of your serial#.

    regards,

    Juan Almansa

    global Support Manager

    Nemetschek Vectorworks Inc

    Vectorworks 2011 asking for a serial

    in Troubleshooting

    Posted · Edited by JPA

    As long as you comply with the license agreement EULA (see about Vectorworks Mac or Help menu Windows) for the E-series, you can have as many users per machine as you need. The serial# will be requested once per user and not to worry about the activations those are per machine. If you need further information feel free to contact your loca distributor or send your questions to tech@vectorworks.net

    Juan P.

    No Printing at all w/ Open GL w Mac OS 10.6.4

    in General Discussion

    Posted · Edited by JPA

    We started testing in Technical Support in different Mac's and could not replicate the issue. Sending this case to our Q&A team for additional testing. So far we do not have any reports of 10.6.4 causing any printing/exporting or any other issues. If you have any questions or issues feel free to contact us at tech@vectorworks.net

    Juan Almansa

    Global Support Manager

    Nemetschek North America, Inc.

    Tech Bulletin: Third Service Pack for Vectorworks 2010 is now available

    in Announcements

    Posted

    Tech Bulletin: Third Service Pack for the Vectorworks 2010 product line is now available

    Technical Bulletin: Third Service Pack for the Vectorworks 2010 product line now available

    Nemetschek North America has released its third Service Pack for the Vectorworks? 2010 product line. This Service Pack has a number of critical fixes, especially in the areas of the wall network and IFC export. In addition, three new features are included in this release:

    1. AutoCAD 2010 is now supported in DWG Import/Export.

    2. IFC Import/Export and IFC Data attachment and editing interface have been simplified.

    3. DXF/DWG export option ?Export Viewports as 2D Graphics in Model Space? now supports top/plan viewports on sheet layers.

    This Service Pack is available for all licenses as a downloadable updater. To install the Service Pack, go to the About Vectorworks 2010 dialog box in the Vectorworks menu (Mac users) or Help menu (Windows users) and click Check for Updates.

    In addition, the Vectorworks help system has been updated for Vectorworks? 2010 SP3, with the release of Vectorworks 2010 Help 2.0. This is a maintenance release of the help and primarily reflects changes made to the IFC interoperability features of Vectorworks Architect and the compatibility of Vectorworks Fundamentals with version 2010 DXF/DWG files. Several minor documentation bugs were also resolved in this release.

    Upon launching the Vectorworks 2010 Help application, you will be notified that an update is available (if you are connected to the Internet). You can choose not to update at that time. If you do choose to update, the update file downloads automatically. Depending on connection speed, this may take a considerable amount of time. There is no progress bar; however, at the bottom of the help window, the status bar displays "Downloading Updates." Once the update has been downloaded, the installation proceeds. (This update process is described in "Updating the Help System" in the Welcome book of the help.)

    If you have any technical problem during this process, please contact us at 410-290-5114 or tech@vectorworks.net

    Respectfully,

    Juan Almansa

    Product Support Manager

    Nemetschek North America

×
×
  • Create New...