I'm posting the message from our Tech support guy at the office:
I?ve spoken with HP again about this problem (third time now) and they do not offer the V3.21 for the Design Jet 500 NON-POSTSCRIPT plotter. The only version currently available for this printer is Version 5.31.
I?ve preformed countless troubleshooting steps on our network, and connectivity to the plotter, print server and all other network devices and everything has passed with no problems. Test pages to the plotter print fine also, from within Microsoft Word, from the internet, and from all other sources except from within Vector Works. When printing drawings from within Vector Works does it exhibit this problems of blocked text printing of the True Type fonts ?heavy hand?, even on Arial font. The problem is not the printer, nor the network, the computer or the software being used to operate the print Q?s.
The problem resides within Vector Works, and I wish they would resolve it and stop using non-standard formatting for their software. AutoCAD had a similar problem relating to the same type of printing problem in the past and they them selves owned up to the problem and now supply a fix for it, but it does not work with Vector Works.
I did some searching on goggle for a mirror sites that may post the driver that you?re looking for but the earliest version I can see is 5.02 for the Design Jet 500 NON-POSTSCRIPT plotter, model #C7769B. All the printer drivers that are designed for this plotter are focused on AutoCAD software.
Where you get version 5.02
If you?re able to locate the printer drivers for version 3.21 for model number C7769B (Design Jet 500 NON-PostScript) printer, then can you please send them to us, because they?re not offered through regular channels.
Michael T. Cronin