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Cloud Service .vgx not loading


I have files in Google Drive that I have linked to Vectorworks Cloud Services. When I create .vgx files from the website they work fine and I can access them properly but when I try to send them to our clients using the link sharing the don't load. 


I just get a scrolling progress bar at the top of a full white page, not even the normal "Please wait while model loads".


Is this a google drive integration problem?


Thank you

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