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Frank Donato

"Download Content" Issues

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Hi,

 

I'm on Spotlight 2017 and trying to download some content (specifically, the lx instrument package). It starts downloading, reaches the end of the download... then restarts. 
After 3 cycles of this, I received a notification saying this was not normal and to wait until later or to seek technical support... I waited 24h and it's still happening. 

 

Any ideas? 

Thanks so much, 
Frank 

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