Teresa Hull Posted October 21, 2013 Share Posted October 21, 2013 My VW 2014 (for Mac) is telling me that an update is available. When I click on "More Info ...", the webpage is mostly blank. Is there a Service Pack? How can I update to it? Tahnks! Quote Link to comment
Benson Shaw Posted October 22, 2013 Share Posted October 22, 2013 Here is another path to the Service Pack Upper left of this forum page, directly under the V in the masthead, click the link: Vectorworks Home this links you to vectorworks.net home page Click Support>Downloads>Recent Product Updates You will see the service pack 1 for both WinOS and MacOS Download and install the Mac one. -B Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted October 22, 2013 Vectorworks, Inc Employee Share Posted October 22, 2013 Make sure Vectorworks is CLOSED while installing the patch: http://www.vectorworks.net/downloads/ServicePack.php?major=2014&servicepack=1 Quote Link to comment
Guest Jim Kelly Posted October 22, 2013 Share Posted October 22, 2013 Teresa, this sounds like it may be a bug. Can you email me directly (DO NOT post to this forum) your InstallerLog.txt? I'll take a quick look server side to see what it things is going on when you are checking for updates. Quote Link to comment
Teresa Hull Posted October 29, 2013 Author Share Posted October 29, 2013 Jim, I was able to follow links in the website to download the Service Pack and I did so, but I will email you the InstallerLog.txt anyway. Thanks everyone! Quote Link to comment
Guest Jim Kelly Posted October 29, 2013 Share Posted October 29, 2013 Thanks for sending that along Teresa. Also - anyone else who has this issue please email me or comment here. So far we've only heard this one report but it's important we get an impression of the scope of the problem. Quote Link to comment
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