Installing 2011 - Initialization

[Boxcar Tech]

I have been trying to install my newly acquired version of 2011, but the process gets stuck on the splash screen that says 'initializing......'

Just wondering if anyone else has had similar issues?

I'm upgrading from 2010 and have tried to install both with and without the old copy and on 2 different machines (iMac 3.6 GHz Core 2 Duo and a MacBook pro 2.66 GHz i7) with the same problem every time.

Have been in touch with tech help but no response as yet, so was hoping to get some speedier feedback from the board so I can get playing with my new toy!

Thanks

[Ray Libby]

Try copying the contents of the DVD to your hard drive and install from there.

[Boxcar Tech]

Thanks Ray, that's the same suggestion that VW made, but it didn't work. Having tried, it appears my disc is damaged / corrupt. Very disappointed!

[Ray Libby]

That's too bad. I've had a bad disk before, I received a new one fairly quick.