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line/box in printouts



I am running VW 9.5.2 on Mac OS 9.2. Whenever I print to our Phaser 780 I get either a line or a box (usually a bright green one) in the same place in the upper left corner of the print out. I don't know what else to try, so if anyone has any ideas it would be a huge help. Thanks.

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Do you have the latest PPD file from xerox?

It was just released in March.


If the print is working with printer format and not the other, there may be a printer conflict. Meaning that you may have another version of Adobe PS being used with another printer causing the problem.

Or, the latest version of Adobe PS may not work with that printer.

The list of causes are endless.

You may want to install the latest PPD file and/or revert to an older version of Adobe PS and see if that resolves the problem.

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