Lighting device symbol display incorrectly in 3D with layer elevation other than 0

[MGonzalez]

I'm having an issue when using the lighting device tool to insert a robe mega pointe symbol from the premium libraries. If it's placed on a design layer that has an elevation other than 0, the yoke seperates some distance from the base and there's no obvious way (to me at least) as to how to rectify this.

 

I've noticed this behavior in VW 23 (MAC) and 24 (WIN + MAC) both in new files; and in my project file - and after a fresh install for the VW 24 cases. Any ideas on what could be going on?

[michaelk]

No, there was something wrong with that symbol.

 

I altered the 3D geometry data assignments and that made it happy.

[michaelk]

The file you posted is 2023.  

 

Do either of these work?

Robe Test 2024 v2023.vwx Robe Test 2024.vwx

[michaelk]

That used to be an issue.  Are you using a symbol from a previous version?

 

Can you post a file with a misbehaving symbol?

[MGonzalez]

Absolutely, attached for you. I don't believe it's an outdated symbols but it's possible. I did have some resource manager issues after an os update and had to reset it; thought I would've pulled everything fresh during that process.

Megapointe Symbol Seperation.vwx

[MGonzalez]

These both work perfectly, thank you! Is the working thought that my resource manager is pulling old symbols - or that I've messed one up?

I had thought selecting the one with the download icon would be pulling the newest version.