Project Sharing Issue

[teresalyons]

A coworker and I are having various issues with Project Sharing. 

 

We share the file on Vectorworks Cloud Services. I always open the Project File (.vwp) but she had issues with her work syncing from the beginning, so she opens the file with her username saved at the end. We have worked this way for several weeks. (Perhaps this is the initial issue.)

 

Now the file won't let me edit at all. I have done an "Administrative Release" but it didn't release everything. We both frequently "Save + Commit" and "Close + Release" so I am not sure why the file isn't syncing with VectorWorks Cloud Services.

 

We keep getting errors that say "The operation could not be completed because the Project File in the local Vectorworks Cloud Service folder is not up-to-date. Do you want to try again?"

 

Any help is greatly appreciated. Thank you.

[inikolova]

Hello @teresalyons,

 

Please send me a private message with the usernames you are both using to sign into Vectorworks Cloud Services and the log files from both computers and we will try to help you. 

 

On Mac, zip up the entire folder: /Users/<username>/Library/Logs/Nemetschek/Vectorworks Cloud Services

On Win, zip up this one: C:\Users\<username>\AppData\Local\Temp\Nemetschek\Vectorworks Cloud Services 

 

Best regards,

Iskra Nikolova