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klinzey

Vectorworks, Inc Employee
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Posts posted by klinzey


  1. @fuberator We are searching our office for similar hardware so we can test and see if it's something hardware specific. One more thing to try. Try switching out of dark mode. If it works OK then try switching back to dark mode and see if the problem still exists. There was a strange issue with dark mode that solved itself by going into light mode and did not return when we switched back to dark mode.


  2. @TomWhiteLight 

    3 hours ago, TomWhiteLight said:

    You can also drag and drop a text style from the resource manager onto the hoists....

    This may work but probably will not stay when the object is modified. The object looks to the settings created by the menu command because there are multiple text objects with different attributes in the same object.

    • Like 1

  3. @fuberator Make sure you don't have a dialog, like the Vision Preferences, open in the background. Several dialogs in Vision put you into a restricted view where you can navigate but not switch tools.

    Does this happen all the time or only when lights actively changing  in the scene?

    What connection protocol are you using?

    Do you have any other applications running?

     

    Try opening up one of the demo files included with Vision and play the pre-recorded DMX. Make sure tools work correctly in the sample files.

     

    If everything works correctly in the demo file then please contact tech support and send them your file with some dmx recordings if we need them to reproduce the problem.

     

    We have tested on the same OS you are running but not on the same hardware.

    If you have issues running the demo file let us know and we will see if we can reproduce the issue on similar hardware.


  4. You should use a house light symbol for each dimmer and then assign each house light to the same channel.

    Wat you are really doing is assigning the same channel to multiple dimmers that same way you would do it in a console.

    Typically when I draw a venue I will place the houselights in the correct location and assign them to the proper dimmers, circuits and channels.

    This way if I change my mind and need to have more control I don't have to go back and figure out how the lights divide out.


  5. The data mapping was removed in 2020 because of the implementation of DMX patching and other features.

    Since certain data is required to be in specific fields we could no longer support variable filed mapping.

    Exporting to MVR and Vision have specific filed use requirements that are listed the documentation.

    • Like 1

  6. @DBLD

    On 6/22/2018 at 6:56 PM, DBLD said:

    Hey guys

     

    Just to update, I have run Update Libraries within Vision and while running Vision as administrator in Windows and it is still missing. 

     

    Cheers,

    Dan

    Dan,

    Someone in the office was having the same problem this morning.

    We tracked the issue down to having some extra folders inside of Vectorworks.

    Take a look in C:\Program Files\Vectorworks 2020\Vision\

    If there is a Gobos and/or Library folder, delete them and launch Vectorworks.

     

    Vectorworks should now use the same resources as Vision.

     

    Let me know if this was your problem and we will do some more testing to figure out how those folders got into that location.

     


  7. @O.P.S. Take a look at the information here: DMX Connectivity Articles

    The articles were written for earlier versions of Vision but the same information applies to the current version of Vision.

     

    Because MA and HES have not updated their installers in a long time we heard of some users having issues after installing the drivers because they over-write some of Vision's newer files. So if after installing the drivers you still have issues run the Vision Application Updater and select the repair option.

     


  8. There is an error with the updater that causes this problem to happen when there are no updates needed.

    If you see this message you can safely click cancel and  your libraries will be fine.

    If there are updates to your libraries available you will see the normal progress bar and the libraries will be updated.

    This should be fixed in the next service pack.

     


  9. Depending on which option you selected when creating the hanging position you either created the hanging position with geometry or a symbol.

    If you created a symbol the OIP of the hanging position will display the symbol name. You can find the symbol in the resource manager, edit the symbol and delete the extra pieces of truss.

     

    If you selected to use geometry when converting there will be a button on the OIP "Edit Position Geometry..." Clicking the button will take you into an edit mode where you can delete the other pieces of truss.

    • Like 2

  10. The .wad file is a separate update. Even though the fixture symbols were updated the fixture mode may not have been added.

    Depending on the fixture it may take more time to create the fixture mode.

    Which fixture or fixture mode did you request?

    Vision Service Select users are given priority support for creating new fixture modes, request from other users are completed in the order they are received.

     

    Vectorworks olny ships a sampling of the GDTF files. You can download and create GDTF files from https://gdtf-share.com/

    Vectorworks will read the fixture footprint information from the GDTF but Vision currently still requires the fixture mode in order to operate.


  11. The .wad file is a separate update. Even though the fixture symbols were updated the fixture mode may not have been added.

    Depending on the fixture it may take more time to create the fixture mode.

    Which fixture or fixture mode did you request?

    Vision Service Select users are given priority support for creating new fixture modes, request from other users are completed in the order they are received.

     

    Vectorworks olny ships a sampling of the GDTF files. You can download and create GDTF files from https://gdtf-share.com/

    Vectorworks will read the fixture footprint information from the GDTF but Vision currently still requires the fixture mode in order to operate.


  12. The User Address and User Universe are the Address and Universe fields form 2019.

    These fields will only exist in documents translated from 2019 and earlier.

    Since the Address and Universe fields in 2020 are more restrictive as to what data can be stored in them we needed to preserve the old data in case it could not be translated to the new fields.

    We try to convert the data into the new fields but sometimes it's not possible.

     

    User Address and User Universe are not used by Spotlight, the fields are just used to preserve data from the prior versions.

    All of the systems in Spotlight, DMX Patching etc., operate on the Address, Universe etc. fields.


  13. The record conflict would be from one of the textures, it could be a texture associated with any object you are trying to import.

    Something in the record had changed between the 2 documents and Vectorworks can not automatically resolve the conflict.

    It's strange to see this specific record conflict. Are you you using resources from a very old document or from a third party?


  14. @mharvey The previous educational watermark was inadequate and could be easily cropped out.

    We found some users were abusing the educational version and making screen recordings and cropping out the watermark.

    Because the purpose of Vision is to provide real time rendering on screen we could not just watermark prints and exports like Vectorworks we needed to always apply the watermark to the screen at all times.

    During beta testing we made many adjustments to the watermark in order to make the watermark visible but not obtrusive.

    Can you post a screenshot of your project? We found that the look of the watermark can vary depending on your settings and scene.

     

 

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