Zach Miles Posted March 6, 2020 Share Posted March 6, 2020 I've recently taken up lighting design at my school, and decided to try Vectorworks. I loved it, but I have a few questions. Even though I provided proof of enrollment, my license still expired after 30 days. Any idea on how to fix this? Quote Link to comment
Guest Alex Sagatov Posted March 6, 2020 Share Posted March 6, 2020 @Zach Miles I was able to locate your account here and approve your request. It appears the image file format was causing issues for us to approve it on our end, but I got it open and approved your account. Please let me know if you are having any issues getting back up and running. Quote Link to comment
Zach Miles Posted March 30, 2021 Author Share Posted March 30, 2021 Thank you Alex! I do sincerely appreciate it. Quote Link to comment
Zach Miles Posted March 30, 2021 Author Share Posted March 30, 2021 @Alex Sagatov I went into my account, and it still says my license is set to expire on 6 April? Do I need to log out and back in? Quote Link to comment
Guest Alex Sagatov Posted March 30, 2021 Share Posted March 30, 2021 @Zach Miles - The educational licenses do require an extension each year. I saw a pending extension request on your account and went ahead and approved it. You should be good to continue of the next year 🙂 Quote Link to comment
Zach Miles Posted March 31, 2021 Author Share Posted March 31, 2021 (edited) @Alex Sagatov Thank you, I do appreciate it. I do still have one question however, whenever I open the application it gives me a warning message that my license will expire on 6 April, even though my Vectorworks account says that I'm good through 30 April 2022. Is this an error, and if so, how do I fix it? Also, I was asked to upgrade to 2021, if I upgrade to 2021, will my license carry over? Edited March 31, 2021 by Zach Miles discovered new information. Quote Link to comment
Guest Alex Sagatov Posted March 31, 2021 Share Posted March 31, 2021 @Zach Miles As long as the license you are using matches on the website and the Vectorworks launch window, you will be good to go. Vectorworks should stop showing that message the next time it successfully activates. If not before, it will have to do an activation on April 6. Quote Link to comment
Zach Miles Posted March 31, 2021 Author Share Posted March 31, 2021 @Alex Sagatov Thank you so much! 😀 Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.