tangentstudio Posted January 2, 2018 Share Posted January 2, 2018 Hi am at wits end - my vectorworks has strated crashing when i launch it. This is my livelihood, so any help gratefully received please its 2012 version and Im on a macbook pro running mac OS High Sierra many thanks Quote Link to comment
0 Vectorworks, Inc Employee PVA - Admin Posted January 2, 2018 Vectorworks, Inc Employee Share Posted January 2, 2018 Vectorworks 2012 is not supported on macOS High Sierra. Was it running before and then stopped recently, or has it not been able to launch since the OS update to High Sierra? Quote Link to comment
0 tangentstudio Posted January 2, 2018 Author Share Posted January 2, 2018 hi thanks for getting back. it seemed to be running ok on high sierra, but coming back after crhistmas it does not want to know! Any suggestions? Best S Quote Link to comment
0 Vectorworks, Inc Employee PVA - Admin Posted January 2, 2018 Vectorworks, Inc Employee Share Posted January 2, 2018 Best chance is to close Vectorworks entirely, then backup and reset preferences as described here: Quote Link to comment
0 tangentstudio Posted January 2, 2018 Author Share Posted January 2, 2018 hi Jim I will try this. I understand from my Mac Dealer that High Sierra and vectorworks 2012 is not a good combination, so I may go back to a previous OS. Do i have another option toi upgrade to a more recent version of Vectorworks? Will it cost the full price? Thanks very much best wishes Sally Quote Link to comment
0 Vectorworks, Inc Employee PVA - Admin Posted January 2, 2018 Vectorworks, Inc Employee Share Posted January 2, 2018 It can vary between the US and other distributors, but check with a sales rep directly on the phone or via email to be sure. They can usually make you a decent offer. Quote Link to comment
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tangentstudio
Hi am at wits end - my vectorworks has strated crashing when i launch it.
This is my livelihood, so any help gratefully received please
its 2012 version and Im on a macbook pro running mac OS High Sierra
many thanks
Link to comment
5 answers to this question
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