track computers using licence?

[rugrat]

This has been happening a lot recently and I am losing renders etc as well as wasting time so any help would be appreciated.

 

I can be in the middle of something, or walk away while my machine is rendering and I get this error that pops up, forces me to close and save (if possible) and then automatically quits VW. I let it quit, start it up again and get the same error 2 minutes in.

 

Is there a way to check/track/block computers from using a serial number? This one is supposed to be on a macbook that travels and an iMac that stays at the office.

 

We 'lost' our installation disc and USB about two years ago, but this problem hasn't happened before until now.

 

Any help or advice please??

 

[PVA - Admin]

You won't be able to directly, but make sure to get in touch with support and they can take a look.

[rugrat]

Wasn't sure how to contact support... I'm in South Africa, does that mean I need to contact my distributor? Or is there a direct contact for VW support??

[PVA - Admin]

Yes, you should speak with your distributor directly. all distributor contact info can be found here: http://www.vectorworks.net/international