colin smart Posted October 10, 2003 Share Posted October 10, 2003 using VW 10.5, on PC, Windows XP, after an hor or so of working in a drawing (and not too large a drawing), the whole system slows down and almost stops. It is the whole system, not just VW. When closing down, the close down takes 5 minutes or so, but when rebooted, all is fine for another hour. This is on all 6 PC's in the office, with varying processor speeds and graphics cards - it seems to make no difference. Any ideas? Quote Link to comment
Guest Posted October 10, 2003 Share Posted October 10, 2003 Do all of the computers in the office also run similar other applications? What are they? Quote Link to comment
colin smart Posted October 10, 2003 Author Share Posted October 10, 2003 Katie I forgot - all computers also have WinFax Pro v110 ready to receive faxes, and Norton Antivirus running in background.we are also behind a FireWall, and all connected to a main server on a network. Colin Quote Link to comment
Scribbler Posted October 11, 2003 Share Posted October 11, 2003 In the past week, Microsoft has released a number of updates for Internet Explorer 6 Service Pack 1, fixing a number of flaws: Outlook Express Leaks Memory When It Sends an Encrypted E-mail Message http://windows-help.net/cgi-bin/2003/6.33.cgi?63304 this may solve your problem. You also can go directly to the Windows update site of Microsoft to update your window files. http://v4.windowsupdate.microsoft.com/en/default.asp Quote Link to comment
colin smart Posted October 11, 2003 Author Share Posted October 11, 2003 Katie All computers use Microsoft Outlook at the same time. It happens even if only VW and MS Outlook are running. Colin Quote Link to comment
colin smart Posted October 12, 2003 Author Share Posted October 12, 2003 We have updated all the Windows Updates available, still no luck. The drawings are GA plans, with only plans in the file. We do have all the walls hatched - will this cause the problems? Quote Link to comment
colin smart Posted October 12, 2003 Author Share Posted October 12, 2003 My PC has the following: Pentium 4 1.9GHz processor 256Mb RAM Nvidea GeForce 2MX 64Mb graphics Quote Link to comment
colin smart Posted October 14, 2003 Author Share Posted October 14, 2003 Katie It has all gone quiet on this problem. The problem is not going away, and is only since we upgraded to VW10 (having had VW since MCad5). We are having to close down our PC's every hour or so in order to keep working. Is there a solution to this? Colin Quote Link to comment
Guest Posted October 15, 2003 Share Posted October 15, 2003 I've been out of the office with a new house, sorry. 256MB of ram is minimum meory requirements for certain VW combinations. Loading other programs on top of it may aid in the memory problems. I do know that WinFax has known memory leak problems. Try to disable WinFax for one day or half a day even and see if any changes are made. If you need an immediate response to this problem, please contact tech support directly at 410-290-5114 or tech@nemetschek.net. I'm not always available to answer here, especially since I am not working in Tech Support anymore. Quote Link to comment
colin smart Posted October 17, 2003 Author Share Posted October 17, 2003 Katie I have emailed Technical but had no response. I have checked all the machines in the office - some have 2.4GHz P4 processor and 512Mb memory, some 1.6GHz P4 processors and 256Mb memory - they all have the same problem. VW10 was not a problem with this, but did have a lot of runtime errors - since upgrading to V10.5, no runtime errors, but we do have this major slowing down of machines. Colin Quote Link to comment
Scribbler Posted October 19, 2003 Share Posted October 19, 2003 I still would like to recommend to you, uninstall winfax on one of your machines for testing purposes. Agree with Katie, that is program maybe your troublemaker. Winfax is known to be a Memory Hog. We have some older PC's and Winfax gave us plenty of troubles on them. We are sending our faxes the old fashioned way with the fax machine. I just don't believe it is the newer Version of Vectorworks as we would have heard of the Memory Leak Problem already before. Note: Let us know how you are making out. Good or Bad. Tks Quote Link to comment
JonPM Posted October 24, 2003 Share Posted October 24, 2003 I am running on a Mac G4 and also run into memory drains when running Vectorworks 10. It also happened when I was running Vectorworks 9. Quote Link to comment
colin smart Posted October 27, 2003 Author Share Posted October 27, 2003 Have tried all recommendations, but no joy. I even put everything into separate classes and switched each off in turn (hatched walls, flat plan symbols, text, dimensions etc)but the same leaks occurred. Drawing file is only 4Mb in size, simple plans as symbols, with symbols within that symbol, but memory still leaking - so much so that even after VW is closed down (and it does so very slowly), the PC is almost locked up - reboot sorts it out for another short while. Colin Quote Link to comment
Guest Posted October 27, 2003 Share Posted October 27, 2003 Have you looked at the memory used by VW in the Task Manager? Open the task manager (hit ctrl-alt-del and click the Task Manager button) and select the Processes tab. Start VectorWorks, then open a document. Note the amount of memory used and periodically check it. If there is a memory leak you will see it here. You might also want to compare the memory used in 10.5 to 10. Quote Link to comment
colin smart Posted October 28, 2003 Author Share Posted October 28, 2003 Robert I did what you suggested and got some interesting data: VW starts at 30,000K with drawing open moving about the drawing by panning, increases to 97,000K Edit symbol - 98,000K edit symbol within symbol - 101,000K exit symbol - 109,000K pan across drawing - 115,500K fit to window - 118,000K exit symbol - 128,000K fit to window - 130,000K zoom in - 136,000K edit symbol - 138,000K exit symbol - 148,000K fit to window - 172,000K zoom in - 175,000K fit to window - 178,000K edit symbol - 188,000K exit symbol - 184,000K pan across drawing - 188,000K zoom in - 189,000K fit to window - 192,000K leave for 5 minutes - down to 159,000K and stays there close drawing - CPU usage 100%, takes 5 minutes to close, then locks up VW (not responding) locks up MS Outlook (not responding) Closes down. Reboot - back to normal until I open VW again when the process starts again. Any help? COlin Quote Link to comment
Administrator Pharr Posted October 28, 2003 Administrator Share Posted October 28, 2003 Hi Colin, Can you send a file which exhibits this behavior to pharr@nemetschek.net? Thanks! Quote Link to comment
Administrator Pharr Posted October 28, 2003 Administrator Share Posted October 28, 2003 Hi Colin, Thanks for the file. The issue causing the leaks is the hatching applied to your walls. If you remove that, then the leaks disappear. We have prioritized this fix for 10.5.1. Until then, you can use cavity fills, patterns, colors, or class attributes with hatching to work around the problem. Thanks! Quote Link to comment
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