Jump to content
  • 0
Sign in to follow this  
PAC Manager

12.0.1 DVD installation issues

Question

My 12.0.1 DVD purchased this past summer has yet to complete an installation on either of the 2 computers I have tried. Both run Windows XP. I have tried while on my brand new Dell laptop and school network and on my desktop computer at home. I have not yet tried the laptop through my home network.

At home it is stuck in a QuickTime loop. At home it installs QuickTime then says QuickTime is either not present or is too old.

At school it gets farther into the install and conks out with a complicated error message telling me to look for a folder. When I look for it it does not exist, even when making sure nothing is hidden. I can follow up later with the exact message.

Frustrating to have expensive software that does not install.

Share this post


Link to post

3 answers to this question

Recommended Posts

  • 0
Guest

The exact error message is needed to go further.

For the home computer, download quicktime from apple.com/quicktime and then try the installation again.

Share this post


Link to post
  • 0

The error message is:

"An error was encountered when installing a component of VectorWorks. See...

C:\Documents and Settings\All Users\Application Data\Nemetchek\VectorWorks\12\NNAOutput.txt

...for details."

I have been unable to locate this folder either using the address or hunting for it throught the folders. I have tried showing hidden folders.

This is on my laptop. I cannot attempt to install on my desktop because it does not have a DVD drive and I have not had access to one.

I was still able to complete my product registration.

Share this post


Link to post

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

 

7150 Riverwood Drive, Columbia, Maryland 21046, USA   |   Contact Us:   410-290-5114

 

© 2018 Vectorworks, Inc. All Rights Reserved. Vectorworks, Inc. is part of the Nemetschek Group.

×
×
  • Create New...