Dongle not detected, VectorWorks quitting

[dunsterville]

I keep getting messages like this, I can't figure it out.

I'm using a Titanium Powerbook, so it might be that. . . .

? the USBs have become 'dry joints' .

? the heat has caused things to expand (weather 33?C.) but obviously I'm in shade.

? there are problems inside the dongle

I've tried to use a USB hub to see if I can isolate anything, but the same problems in different configurations.

Are there any known issues ?

Dunsterville

[dunsterville]

Has anyone heard of this problem; any workarounds?

[Guest]

Are these the exact messages you are getting on the screen?

At what point do you get these messages?

[dunsterville]

Thanks Katie, I'll let you know next time it happens (which will be at 1400hrs GMT).

These messages will appear regardless of operations: I go to get a coffee (after saving), so computer should've just been sitting there ? but even that will cause a Quit. Strange.

Regards, Guy

[dunsterville]

"A VectorWorks dongle could not be found. Make sure that the dongle is connected and that all required drivers have been installed. VectorWorks will now quit."

I haven't a clue how to stop this problem.

Regards, Guy

[Guest]

That sounds like a dongle driver needs to be updated.

Remove the dongle.

Go to aladdin.com

Click on support and downloads

Select HASP from the drop down box (NOT the left side)

Click on End Users below Hasp 4

Select the download that says New OS X Installer - it's the 3rd item in the table.

Download and install everything.

Plug the dongle in

Restart the computer

Launch VW

[dunsterville]

Thanks Katie

Lets see how reliable it is, best wishes.

Edited July 28, 2006 by dunsterville

[dunsterville]

Sadly the problem has made another appearance ? it must be something else, I take this pretty seriously, as a replacement dongle costs.

[Guest]

Did you have the dongle unplugged while you were installing the software?

When the dongle is plugged in, does it light up?

Are you still running 10.4.5 or have you updated to 10.4.7?

(Signature says 10.4.5)

Have you run disk utility?

[dunsterville]

Yes

Yes

And I've just done a Repair Permissions

Thanks.

[mike m oz]

Dunsterville - try a different USB port. I used to have a similar problem when I had my dongle inserted into my laptop USB port. I changed to a hub USB port in the office and the problem went away.