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Aaron V. Toman

Runtime errors after installing RenderWorks

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We tried installing RW 9 to VW 9.5.2 on an WinXP machine. We can't open VW now, we get a C++ Runtime error every time we launch VW. We've looked in the forum for clues and didn't really find anything. We've tried to uninstall RW but the uninstall program couldn't find the RWuninstall log, so couldn't proceed with that.

I'm just hoping we don't have to uninstall VW all the way back to v.9. yucko.

Now what?

Aaron

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Aaron,

Contact customer service at 888-646-4223 or sales@nemetschek.net.

Once you get the VW 9.5.2 installation CD, install right from the CD. Delete the previous folder of VW 9 first. The once CD will allow you to install both RenderWorks and whatever copy of VW you have as long as both SN's are entered in the installation setup.

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