CouchSurfTV Posted March 26, 2023 Share Posted March 26, 2023 Installed on my primary pre viz computer just fine but it will not install on my laptop. prompt says "an attempt to install over the internet has failed because of communication problems. Any advice on how to move past this? Quote Link to comment
Vectorworks, Inc Employee klinzey Posted March 26, 2023 Vectorworks, Inc Employee Share Posted March 26, 2023 Make sure the computer you are are using can reach the intranet. If you can then I would contact support directly. Usually this message is simply a failure to reach our activation servers. It could be an issue with your firewall or anti-virus software. You can try connecting from a different location. Support will be able to provide you with some additional tests to see why you can not reach one of the activation servers. Quote Link to comment
CouchSurfTV Posted March 28, 2023 Author Share Posted March 28, 2023 On 3/26/2023 at 5:40 PM, klinzey said: Make sure the computer you are are using can reach the intranet. If you can then I would contact support directly. Usually this message is simply a failure to reach our activation servers. It could be an issue with your firewall or anti-virus software. You can try connecting from a different location. Support will be able to provide you with some additional tests to see why you can not reach one of the activation servers. OK, I will contact them for additional assistance. Thank you. Quote Link to comment
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