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PVA - Admin

Vectorworks, Inc Employee
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Posts posted by PVA - Admin

  1. 20 minutes ago, Sky said:

    I would like to upgrade to Mojave, but I still use VW2017 to import Revit kitchen equipment files because importing doesn’t work properly on VW 2018 or 2019. Does anyone know if 2017 works well enough on Mojave to just import a Revit object and save the file?


    Same thing is happening in 2019 SP2? I have 6-8 various bugs related to Revit import on the changelist here between 2019 sp1 and 2019 sp2

  2. If you restart the machine entirely, then open a new blank document and draw a simple line in it, then try to assign it a pen style from the attributes palette, does it reappear? or remain grey?

     

    If it remains grey, reply back with this as well from your machine please:
     

     

  3. 48 minutes ago, line-weight said:

    given that it can be reproduced on a machine at VW HQ, why has it been allowed to persist into 2019 without any recommendation as how to mitigate it?


    Simply because we have not yet found a way to solve the problem. However, this issue was already pulled and listed as a usability priority and engineering is very aware of it. Last I heard there were a few different methods that might possibly solve it, but the bug was not listed as fixed for SP2.

    I am still able to replicate it here. The problem doesn't always appear right away, and gets more and more obvious the twitchier you are with the mouse (I am VERY twitchy with my mouse) as the face selection tries too hard to find all the small facets in BIMObjects (or in some cases, other mesh containers) before moving on to highlighting the faces the user wants. The original thought was that we could simply have push/pull ignore BimObjects since they dont really need to be push/pulled anyway, but it was not as easy as first expected to exclude that geometry from the tool's awareness.

  4. 1 hour ago, sarahlizalee said:

    Hi,

     

    This is also an issue for me currently as I have re-downloaded vectorworks and input the new licence code however I still get the "Vectorworks cannot be activated because your software license has expired" notice. Is this an issue you someone can help me resolve please?

     

    Thanks,

     

    Sarah


    You should now be approved and good to go. Let me know if it gives you any further trouble.

  5. 8 minutes ago, Rob Glisson said:

    I have 3 that are Late 2012 that I have been waiting to upgrade.  So, I am accepting best options!  Currently, we are thinking the new Mac minis.

     

    The reason I mention the other ones is that seemed less expensive than the ones you mentioned ........ I must not have looked very hard!

     

    We also have 2 Late 2014 iMacs and 3 Late 2015.


    Well now make sure to check this: I do not think all of those machine will have Thunderbolt 3 connectors, which is the connection standard that I think most or all of these enclosures use. It's the one that uses the USB C port rather than the smaller Mini Displayport that they used to include. Thunderbolt 1 and 2 I THINK can be made to work with these via a series of adapters, but the performance benefits would likely be limited in these setups. 

     

    Also, since iMacs have their own included display, the issue where eGPU performance improvements didn't appear other than on an external display, and even then in a reduced fashion may occur.

    At the moment, I would only personally recommend an eGPU for the MAc Mini, where I saw immediate and very positive performance gains with little to no extra configuration. I'll keep testing with any other models I can get my hands on. I even have an iMac Pro here I'm going to test it with, not that it needs GPU improvement but just to see if I get the expected performance from the eGPU.

    • Like 1
  6. 3 minutes ago, Rob Glisson said:


    Those should both work quite well, however they are quite pricey even though their price includes the GPU. The others supported by Apple officially are listed here along with the GPUs they're recommended for:

    https://support.apple.com/en-us/HT208544

    And if you have an IT guy handy that can install the GPU in the enclosure, you might save some solid cash. However, what Mac are you going to be using this with? I've seen eGPU at the moment working very well with the Mac Mini, but very poorly with a Macbook here in testing so far even though it should be just as good.

  7. 1 minute ago, lvanda said:

    Hi! 

     

    A week ago i received this message from your Acedemic Team:

    "We have not received your proof of enrollment or academic employment to complete your Vectorworks® software request. Without it, your Vectorworks Educational License will expire on (date)."

     

    So I provided this and it seems my account is active (my account status is "new"), but when I open Vectorworks a window pops up saying that "Vectorworks cannot be activated because your software license has expired". I am not sure what I am doing wrong. Any suggestions how to deal with this issue?

    Moreover when i'm uploading the proof of enrollment and i'm trying update my profile first it saying "Your account could not be updated.", after that when I go for the second time to update my profile it saying "Notice: Profile updated.", but no picture is visible on my account. 

     

    Thank you for your help. 

     

     


    You should now be good to go, let me know if it gives you any further trouble after restarting and launching the application again.

    • Like 1
  8. 1 minute ago, Robin Mair said:

    Doing a Check for Updates does not work for me, it just keeps telling me that I have the current version. I have SP1 installed, is there some other way of getting the SP?


    It sometimes takes a bit to propagate to all locations. It should either pop up automatically on it's own or show up after running Check for Updates a few minutes after this post.

  9. Nearly 800 bugs were fixed in 2019 SP2 overall, the above is a summary of only issues that were corrected between 2019 SP1 and 2019 SP2. If you have any specific issues that you do not see here that you would like to know the status of, please let me know or link me to the bug and I will attempt to track it down for you.

  10. Vectorworks, Inc. has released its second Service Pack (SP2) for the Vectorworks® 2019 product line. This Service Pack includes multiple fixes and improvements in the following areas: 

     

    • Heavy focus on correcting issues related to the Undo command
    • Numerous stability enhancements in a number of areas such as: Multiple Views, Class Overrides, Attribute Mapping, Project Sharing
    • Extensive improvements to VGM display of Annotations, Fills, Textures and more
    • Large number of improvements to the behavior of the Data Tag object
    • Improved the performance and quality of Generating 2D Graphics from 3D Components

     

    This Service Pack is available for all licenses as a downloadable updater. To install the Service Pack, please select "Check for Updates" from the Vectorworks menu (Mac) or Help menu (Windows). For a full list of  fixes and improvements in the 2019 SP2 updater, please visit THIS PAGE.

     

    Contact us at tech@vectorworks.net if you have any technical questions or problems during this process.

     

    Please note this Service Pack is currently available for all non-localized English versions.

    • Like 4
  11. 4 minutes ago, Wesley Burrows said:

    Reading it again it sounds like you've had the same lower performance under both configurations..... eGPU driving external display,   and it just driving the internal display.  

    Correct, which is what is very odd. I would have expected perfectly fine performance with the Macbook > eGPU > Display configuration, though I'm going to try it lid shut today and see if thats enough to disable the internal display being the primary.

    Supposedly when you move the menu bar to another menu in the Arrangement pane of the Display preferences it is supposed to do this, but the performance results I'm getting disagree. More poking.

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