We have tried the suggestions that have been made without any real success. Some of them may have helped slightly but none have fixed the problem.
I understand that producing a large computer program is a difficult task and that conforming to multiple platforms, operating systems, etc is hard. I also understand that there will be other problems and I definitely understand that each person will regard his issue as the most important; I am a sysadmin after all!! However, my real problem here is that printing from vectorworks worked fine in version 8 and is broken in version 10. I don't want to become cliched but this increasingly feels like we have upgraded to software that is more buggy that what we already had.
Also, speaking as a customer, being told about other people's problems is not helpful. I paid for Vectorworks to perform a certain task which is does not do.
Improving the software is one thing, but breaking things that already worked is the sort of thing that annoys people.
Just some kind of timescale would be useful, and I am fully aware that problems like these are not easy to time. If it is going to be months then we will have to try and come up with a different plan of our own.
Cam