Vitanaut Posted February 25, 2003 Share Posted February 25, 2003 Every time I start VW I get a c++ runtime error and the program closes automatically. When I restart the program it behaves normally but there is a long delay every time I access a menu. System Info VW 10.0.1 (still waiting for 10.1) Windows XP Pro Dual 2.2 Xeon processors 2 Gigs Ram Quote Link to comment
Vectorworks, Inc Employee Robert Anderson Posted February 25, 2003 Vectorworks, Inc Employee Share Posted February 25, 2003 I'd recommend you talk to our telephone support group and go step-by-step through their proposed diagnostics. I'd start by doing a re-install, though... Quote Link to comment
Vitanaut Posted February 25, 2003 Author Share Posted February 25, 2003 To clarify. The first time I start VW after turning on the machine it crashes. The second time it works fine except for a significant lag in the menus. I use a shortcut in the task bar in all cases and have for years. Thanks in advance. [ 02-25-2003, 05:19 PM: Message edited by: Vitanaut ] Quote Link to comment
Guest Posted February 25, 2003 Share Posted February 25, 2003 Does VW crash immediately when clicking on the shortcut, or does the application window start to draw, then crash- or does it crash when you go to open a file? The second time you launch VW, when it works, are you launching it the same way you are when it doesn't work? Can you restart the machine and then start VW from the VectorWorks.exe in the VW 10 folder and have it work? Quote Link to comment
Vitanaut Posted February 26, 2003 Author Share Posted February 26, 2003 Does VW crash immediately when clicking on the shortcut, or does the application window start to draw, then crash- or does it crash when you go to open a file? Immediately. The second time you launch VW, when it works, are you launching it the same way you are when it doesn't work? The same way. Can you restart the machine and then start VW from the VectorWorks.exe in the VW 10 folder and have it work? No. The situation is resolved -- I did a System Restore (Yeah, Win XP Pro!!) to a month ago and everything is back to normal. Thanks for the help. Quote Link to comment
Guest Posted February 26, 2003 Share Posted February 26, 2003 "Every time I start VW I get a c++ runtime error and the program closes automatically. When I restart the program it behaves normally but there is a long delay every time I access a menu." There is more to this statement than is there. I assume you aren't crashing every time you start VW since you say you can start it and it's delayed. Are you crashing with a c++ run time error when you open a file (more than one)? How many times do you launch VW before it will work? How are you launching vw -- thru the start menu, shortcut on the desktop, VW folder or double clicking on a file? Quote Link to comment
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