IJSSEL Posted December 26, 2014 Share Posted December 26, 2014 VW 2012 Architect does not start up anymore. After opening the application I get the message : "there was an error reading your user preferences. Preferences will be reset to factory defaults." When I click OK I get the message : "could not find the factory default preferences in Vectorworks Preferences.xml" Please reinstall Vectorworks ". Anybody of you has an idea what is going on and how to solve this problem ? Much appreciated. Jan W. Henssen VW2012 Architect, Renderworks, SP4, OsX 10.8.5 Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted December 26, 2014 Vectorworks, Inc Employee Share Posted December 26, 2014 Did you move the Vectorworks application out of its folder? Onto the desktop perhaps? It must remain IN the Vectorworks 2012 folder within Applications, if you move the app out by itself it will give that error message. Quote Link to comment
IJSSEL Posted December 29, 2014 Author Share Posted December 29, 2014 Hello Jim, Thank you. But no, I did not moved VW out of its original folder. I was wondering if I should deinstall VW and reinstall from the DVD. After that update with SP1, 2, 3,and 4 ? Quote Link to comment
Vectorworks, Inc Employee PVA - Admin Posted December 29, 2014 Vectorworks, Inc Employee Share Posted December 29, 2014 You can uninstall via these steps: http://kbase.vectorworks.net/questions/1105/Uninstalling+Vectorworks Then however, reinstall and just install SP4. You no longer need to install them all in order, just the most recent one. Quote Link to comment
IJSSEL Posted December 30, 2014 Author Share Posted December 30, 2014 I did a reinstall but first had to get a new file for Fundamental, Architect and Renderworks 2012. My original 2012 DVD is not compatible with Mountain Lion. Also installing SP4 took some special steps, but all is working fine now. Thanks for your advise. Quote Link to comment
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