help ! Ctrl key ceased to function !

[tedD]

Hi,

My VW10 and VW11 don't have basic UI.

When I CTRL+Z for example the application doesn't undo, and I have to go to the menu->Edit->Undo.

What is happening here ?

Thanks in advance !

[Ray Libby]

Welcome to the forum.

Please create a signature with your version of Vectorworks and computer specs including OS. Click on the My Stuff link, Edit Profile.

In this case your OS is need to answer.

[brudgers]

Did you try quitting Vectorworks and restarting?

Did you try rebooting?

Are you using a compatible version of quicktime?

Does control-Z work in other applications?

Have you tried a different keyboard?

Have you tried unistalling each 10 and 11 and reinstalling and testing them one at a time?

Edited September 18, 2009 by brudgers

[tedD]

Hey guys, thanks for the replies!

I am using a P3 with 2GB with windows XP Professional...

I tried switching to another keyboard. no go (both are ps2, non usb keyboard was tested yet though)

I tried resetting the computer, and as well only restarting the app. no go

I tried copying text from another app, into VW and it pastes great. All other CTRL combinations are just not happening (ctrl+z ctrl+a ctrl+x ctrl+c ctrl+v ... etc)

quicktime was never installed on this system. But used to work here. [limited, can't install anything here]

Seems that this issue is coming from VW because CTRL works perfectly on any other app on this computer.

Is there a keyboard configuration for this app ?

[starling75]

Hey guys, thanks for the replies!

I am using a P3 with 2GB with windows XP Professional...

I tried switching to another keyboard. no go (both are ps2, non usb keyboard was tested yet though)

I tried resetting the computer, and as well only restarting the app. no go

I tried copying text from another app, into VW and it pastes great. All other CTRL combinations are just not happening (ctrl+z ctrl+a ctrl+x ctrl+c ctrl+v ... etc)

quicktime was never installed on this system. But used to work here. [limited, can't install anything here]

Seems that this issue is coming from VW because CTRL works perfectly on any other app on this computer.

Is there a keyboard configuration for this app ?

You need to install approprite version of Quicktime.

Keybord / shortcuts customization is availible in workspace editor - here

(No sure if it has the same location in older versions of VW.)

[tedD]

We tried to monitor windows messages going out to VectorWorks, and we could see that WM_KEYDOWN and WM_KEYUP were sent to the app.

We also tried to replace the keyboard to a USB one but still no go.

The Workspace settings were good for a few shortcut keys, but we could not find a place there where you could substitute a ctrl+Z to something else...

Seems like something internal to VW.

Any ideas ?

[Ray Libby]

Try changing workspaces. Try creating a new user in XP. You could try reinstalling Vectorworks.

How old is your install of XP? A reinstall of XP may be necessary.

Please put your specs in a signature so we don't have to hunt it down.