Dongle and Sn

[thomas]

In my work we have worked with Vectorworks since version 9 following all the updates through to 12. Our version is a dongle protected one. I received recently version 12.01 which I installed. I also installed the latest driver from Aladdin's website but whenever I try to start VW12 I receive the message that the dongle is incompatible with the Sn I was provided with. I must say that when I ordered the update I was asked my previous Sn. I run VW on Win2000

[Guest]

Thomas,

It sounds like you have one of the older serial dongles, not a USB dongle. Please contact your local distributor for resolution of this issue:

http://www.nemetschek.net/international/index.php

[thomas]

Thanks Katie for the reply but no, it is not an old dongle, it is one of those purple USB dongles. I am afraid that during the updates something got messed up and I ended up with a sn that doesn' t correspond to my dongle.The unfortunate thing is that the local distributor is on vacation till the 18th of August and nothing can be done till then!!!!!! What a service!!!

[Guest]

Thomas,

Send me an email with your serial numbers, dongle IDs, and a specific description of the problem, and I will see what I can do to help.