Javascript Error associated with VWX Cloud Services

[Andrew Cass]

I upgraded from Spotlight to Design studio and I when I did that I ended up with 2 versions of Vectorworks Cloud Services on my machine.   when I uninstalled one of them it must have removed a file I need because I now get this error message every time I turn on this computer (attached).   Any help is appreciated.  

[Andrew Cass]

Still looking for some help on this.  Is there a way to uninstall and reinstall vwx cloud services?

[MelMir]

I would love some insight from anyone in the know as I am having the same issue.

[Jeremyking588]

I to am having this same issue.

[Pat Stanford]

@inikolova ??

[inikolova]

Thanks for tagging me @Pat Stanford. 

@Andrew Cass Can you please try downloading the latest version of the Cloud Services Desktop app from here https://cloud.vectorworks.net/download/latest/Windows and email me your log files (inikolova@vectorworks.net) if the problem persists? 

 

Zip up the entire folder C:\Users\<your username>\AppData\Local\Temp\Nemetschek\Vectorworks Cloud Services\. 

 

Thanks,

Iskra Nikolova

[inikolova]

@Andrew Cass, a response from our engineer is that it seems like something has deleted files that are essential for the app to run. One assumption may be an antivirus program. So, we think a re-install should be able to fix the issue, as long as these files don't keep getting deleted.