[Can't seem to see LED wall content on some computers]

Hi All

 

I'm relatively new to vectorworks, but a lecturer in event technology.

 

I'm guiding students through basic use of vectorworks and I'm encountering an LED wall tool issue, I wonder if it's a graphics card issue or something?

 

Essentially where on my computer I can see content I add to the video wall (via resource manager), some of my students machines show up with a gold-ish surface instead of the content. I can't find a simple explaination for this anywhere, I wondered if anyone has combatted this?

 

Ive attached some images below for context.

 

This is the issue image shown below. a piece of content is selected, but will not show.

 

I have noted that the renderworks components seem to be missing? Maybe that's the issue?

 

This same machine won't allow me to add a new renderworks texture - the option is not present..

 

Is there a way to resolve this?

 

Thanks in advance

 

Steve