Chris J Clarke
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Is that on the phone Tom? Or is there a special email address for that? I've made some progress troubleshooting the problem this evening. On the subject of the Braceworks crash, if I open the file and try to "Select System Objects" or do a Braceworks Calc, it crashes. If I open the file, drop a bit of truss in a new Layer, then do a "Select System Objects" or Braceworks Calc on the original objects, it's fine. If I then save and close the file, then open it again, I have to repeat the dropping in of the new truss object to make it work again... Wierd... I'll make sure to expalin it all properly with the Premium Support once I get a case started.
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It seems I’m chasing two separate problems which I thought were the same issue. The first crash issue is down to my Caldigit dock that I use to switch between my Mac and PC. If I connect my external screen directly to the HDMI of my MacBook, that crash goes away. So I’ll have to think of a better way to switch. The crashing in VW2025 when I do a Braceworks command is an issue that I’ll have to deal with separately.
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Hi Tom, I updated to Sequoia, and it's gone from bad to worse. I can't open the file in VW2024 or VW2025 now. I get a flash on my screens to pink, and then the whole Mac system crashes and restarts. The file also crashes on VW2025 on Windows 11, but the v2024 file I exoprted will open on VW2024 on Windows 11. I'm rapidly running out of options if I lose the VW2024 on Win11. I tried opening a blank template file on the Mac in VW2025 and that crashes too now... I could really do with some help from someone. I emailed the file to the email Scott gave me, but I haven't heard back from anyone.
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@Scott C. ParkerI don't know if this is helpful, but I'm finding that if I work on the v2025 file on my laptop without any external screens attached, then it works just fine. No crashes when I "select system objects" from the right click contectual menu. As soon as I plug back into my dock that has my screens attached, it crashes again. I found that out by accident when i took my Macbook Pro downtairs in the evning to try and solve the problem while I was watching some tv....
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Hi Scott, Thanks for responding. I'll email it to the address you just gave. I'm under an NDA for the job, so I can't share it on here I'm afraid. I can't test those things you asked about until tomorrow now. It's the end of the day and I have to go and fetch my daughter from Nursery. I'll send the file to that address you just gave me though. Thanks for responding. It's a pretty new file, only built in v2025. I've exported it as a v2024 file and I'm working in that now. It opens and works fine in v2024. So it's possibly an issue specific to v2025?
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I've been drawing an event in VW2025 with Braceworks, and now I get a Crash to Desktop whenever I try to calculate with Braceworks, or if I right click on a truss and "Select System Objects" in the contextual menu. I've exported it as a VW2024 file and it opens fine/calculates etc. I tried opening that v2024 verison in 2025, and it does it's conversion on opening, and then I get the same crashes... Is there a known issue perhaps? I'll have to go back to using v2024, as it's a big file that's taken me a long time to get to this stage. Could someone help me with what to do about finding the cause of the crash please?
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Thanks, I'll stick with what I have for now for the truss. I'd like to keep the installed truss weight seperate from the weight of it plus the lights etc anyway. So the fixed number is good for the spreadsheet I made for the truss alone... I'm trying to make one for the lightis now, but it's not working. I'm so confused about which entries to use in the criteria. It doesn't make sense to me. I've attched an image of the fields I've tried. The headers in blue show the record entries I've tried to get it to work. LightInfoRecord.Weight does show something, but it's in Pounds. If I click on the light, it shows me the weight in the OIP in kg. I would think that then just pointing the worksheet to the Lighting Device Record would do it, but it won't. I've got a graphic legend to show it, but the params I use to make that work aren't available for the worksheet.,
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I've just found that if I use "Records - Truss Record", rather than "Records - Truss" it gives me the variable "Truss Record.Weight Metric" instead of the "Truss.Total Weight" one, and the "Truss Record.Weight Metric" gives me the value in KG rather than grams.
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Hi Tom, No my units for Mass, Distributed Mass and Force are all set to KG, KG/M and Kn.
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Thank you Mark. That's worked. I signed up for your new Tutorial Video Service today, and I see that worksheets are on the roadmap for October. I really need to get on top of them properly, so I'm looking forward to that one. Thanks again, Chris
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Hi, Does anyone know how to get a Worksheet to report a truss weight in KG rather than Grams please? I looked in the record for the Truss, and it looks to be in KG there, so I'm not sure why the truss.totalweight entry is reporting in grams? I've attached a screen shot of what's happening...
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Thank you so much Pat, that's all working brilliantly now. Exactly what I wanted it to do. I've save the file you edited somewhere safe, so in the event that I mess it up again, I have a working copy. Thanks so much.
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I tried that, but it changes it back to =VALUE(A2*SUBSTRING(D2, 'k', 1)) as soon as I press Enter.