gridworks

So update on the situation. I had stopped using VW for a while now, decided to load it up again today and found an update for a new service pack (SP3). After the new update, the bug seems to be gone now. No more crashing when editing the previously "corrupted" file, but what a bizarre situation to be in in the first place...

Last response I got from support after they had taken a look at my file is it's a bug and the engineering team is working on a fix. No ETA as of yet, perhaps in the next service pack.

Request was sent through the link you had provided a few posts up... Which also asked for a serial number for the license, for which I had provided as well. All the information was provided on my end. If the tech was unable to find a license associated with my account, they should have reached out to me, no? Update: tech finally replied as of 30min ago. File is uploaded, we'll see what they come back with.

The stability, or lack of, with the program is one thing. But the availability of tech support when issues arise is maybe even more worrisome, perhaps this is due to the relatively small user base, I don't know. But either way, once I get the current project wrapped up, I have some decisions to make moving forward.

I've managed to recreate a new file by importing the design layers and recreating all the sheets layers, time consuming and should not be necessary. But I'm even more baffled to have not heard anything back from Vectorworks Support still. I've been using VW in the practice for the past five years (every version since VW 2017) as well as being the office support for new employees coming into VW. And over the years I've come across bugs/glitches, some minor and explainable, others more disruptive to the workflow. Most recently, I've returned to school to pursue my graduate degree, and this has really got me reconsidering my program of choice...

Update on this bizarre situation. I started creating new design layers and tracing every single wall. Finally get the walls all drawn up and start dropping in doors, crashes immediately. Doesn't matter if the door I'm plugging in is a Vectorworks default or my own styled ones. If I drop the door into space, no issue... But the moment I try to insert it into a wall, it crashes... Lots of time lost, still nothing from tech support.

I tried duplicating the design layer within the file and it even crashes then. It’s like any command that involves interacting with the walls would cause VW to crash. I’ll look into creating a new file and importing layer by layer, thanks.

Even went as far as to factory reset my macbook, no luck. Reached out to tech support, hopefully they find a solution, otherwise my entire project is scraped...

Not experiencing issues with a new file created from a default template. However, I opened an archived file from as far back as over a month ago and it's experiencing the same crash. Not sure why I'm experiencing this now, it's been fine before. Just lost hours of work today trying to troubleshoot this. Is there a place for me to upload the file so tech support can take a look at the issue?

Figured out the last step, but could I get a confirmation on what to do with the files dragged to the desktop? Relaunched Vectorworks, same issue. Opened an archived file from a few days ago, same issue. Starting to think it may not be file related...

I followed everything till this step. Which "Preferences" are you referring to? I don't see a Preferences folder in the 2023 folder I dragged to the desktop. And what do I do with the items I dragged to the desktop afterwards? Can I delete them?

Tried the Updater Repair option, no luck. Also uninstalled and did a fresh reinstall of Vectorworks, same issue persists...

Hi all, So I've been working on Vectorworks 2023, the file in question was created also on VW 2023 a couple months back. Been working on it since with no issues until now. Just started happening, whenever I try to make a change to any walls in design layer; adjusting the height, adjusting the length, adjusting a window/door in the wall, Vectorworks would immediately crash. No spinning wheel, just evaporates! Recent changes made to the system that I can think of are: updating to macOS Ventura 13.0.1 and VW 2023 latest SP2. I made sure to check the tech bulletin before making the OS upgrade in case of issues like this... I've tried creating a copy of the file, same issue. I've downsaved to VW 2022, but when I try opening it with 2023 and upgrading the file, it crashes in the process. Out of ideas here and not sure what to do at this point. I haven't found a similar post here so wondering if anyone else experienced this after an OS upgrade or has any resolution ideas. Much appreciated. Machine details: Macbook Pro 16in (2019) 2.4 GHz Intel i9 AMD 5500M 8GB GPU 32GB RAM