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PVA - Admin

Vectorworks, Inc Employee
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Posts posted by PVA - Admin

  1. On 11/28/2018 at 6:13 AM, Chloe Allen said:

    @JimW Hi! I'm having the same issue with my student extension of license. I applied for an extension numerous times but still get an expiry notice when I open the program. Could I get some help with this? thanks! 

    Your license is now approved, let me know if it gives you any more trouble.

  2. 2 hours ago, Kevin Friddell said:

    It is ridiculous that I have to restart every time I want to do a new render.

    Are you seeing that the renders do not update at all with new changes,or that the viewport is reverting to black after the first render works? This is in 2018 SP1.1?

  3. 5 minutes ago, Charlie Winter said:

    Am I the only one mildly frustrated with the current process of updating. Please direct me to a post about the updater if it exists already.

     

     

    Vectorworks_2019_Updater.thumb.png.19cd26d35224dd810597cfc22a7a3579.png

    I may be missing what you mean, Check for Updates is in the Help menu in Vectorworks directly, the updater itself at the moment has essentially the same buttons it always did, except now it can confirm if the app is still running or not. In previous years it couldn't do this and could cause problems if vw was still up.

     

    There will be fewer buttons going forward, like the removal of the one that says More Info but really just takes you totally he updater.

  4. Just now, Stephan Moenninghoff said:

     

    Jim, with the Resource Manager, users were not given a choice though. They *had* to use it. And while it's better than before, the UI does still not allow for the RM to be used in a docked state. I do tech support once a week (because I want to) and whenever I Teamviewer into customers' screens, I see the RM floating and collapsed. Why? Because its options are not visible in a docked and hence narrow state. This is a pure UX thing and I think it needs to be addressed. I have detailed how it could be addressed in my prototype. I am not proposing that my graphics be used (I think they are just next year's old UI and some young, talented designers will do a better job, no doubt) but the way it *behaves* isn't right. It's a usability bug if nothing else.


    SOME things we can leave the old system in along with a new one, but some larger components like the RM we weren't able to. I suspect that with the enhancement of the beta program we will be able to identify failings like that much earlier on and end up with better day 1 quality/usability.

    • Like 1
  5. Just now, Jim Smith said:

    While I would welcome an improved interface, I'm also cautious of how steep a learning curve this might represent. I see this each autumn when each new iteration of VW allows for little trip-ups creep into the software, quick key changes are one example. I'd be willing to work with a new & cool interface and the learning curve this would represent if the programme was limited to minor changes & improvements for a 3 year window. 


    I would think it very unlikely that we would dump a large number of changes all at once, for exactly this reason. Relearning new (and ideally, much better) UI elements over time is much less painful. I recall the jump around Vectorworks 10 through 12 era where the "Classic" workspace was still used by many and quite a few users didn't finally make the transition until they absolutely had to. 

    As we saw in the keynote samples, many of the changes being experimented with are either extensions of, or additions to existing systems and likely wont require more than a few hours of drafting to grow accustomed to. In any case, new UI elements should be attractive enough on their own from a usability standpoint that they should make users enthusiastic about trying them out, rather than wary.

    • Like 1
  6. 4 minutes ago, rjtiedeman said:

    The document "steve kitchen 3d v2019" takes hours to preview and longer to render


    That would be affected very minimally by the addition of an eGPU. At the moment, all of our Renderworks modes are CPU based renderings, which means the processor and not the GPU would speed up render times. 

  7. 6 minutes ago, Kevin McAllister said:

    What I like about the demo videos you've shared is almost entirely about how the interface you're proposing  *feels* and *functions*. I recently asked elsewhere on the forums what NV considers the UI -

     

    9 hours ago, Stephan Moenninghoff said:

    All good and well but please let's not create the standard excuse for not caring about the aesthetics of the UI here. This thread is and has been about how VWX *looks*. Perhaps also a little bit about how it *feels*. But not about how it *functions*. A modern appearance is completely separate from functionality and what this thread is about is mostly aesthetics.


    I think that the concern is we would focus on one to the exclusion of the other, which we will not. Theres also the ever present "X shouldnt be worked on until Y is complete" but again, that doesn't apply since these systems that seem to all be part of a single unit are worked on by very different teams and one is rarely waiting on the other. A lot of the time it can appear as if we had, say 200 engineers, and users will think "Well all 200 should be working on the UI until its great" when in reality, only a dozen or so have the skillset to work on our UI, and then a subset of that group[ are all who can work on it at a given time.

    Don't let yourselves fall into that mental trap (I do on occasion), we can do quite a few things concurrently and we do not let any engineers sit idle. We are definitely focusing on UI in general at the moment and will continue to for 2020, but the Quality initiative isn't ended as of 2019, it will be carried through.

  8. On 11/23/2018 at 12:17 PM, natb said:

     Hello! I think this may have happened to me as well? However, I am unable to find anywhere on my account (my account homepage or elsewhere) to request an extension. I am hoping you can help me!

     

    You should now be good to go, try activating again and let me know if it gives you any more trouble.

  9. 14 hours ago, Kiah3 said:

    I want to switch from autocad to vectorworks. Why buy a used license. If I buy the license do I need anything else?   

     

    Help please 


    Used licenses are normally sold at a discount compared to the brand new ones. It's perfectly fine to buy one from another user here, the only extra step is contacting sales@vectorworks.net just before the purchase so that they can confirm the previous owner and transfer ownership of the license to you.

    • Like 1
  10. 11 hours ago, slhealy said:

    Hello how are you.

    I downloaded the student version today to try your software, but i can’t use it because it is saying that the license or something has expired.  I received the welcome and student license confirmation email,  but still not working...

    It is asking me to activate it over internet, i clicked YES and then it keeps telling me that my software licensed has expired…

    Can you assist me?.

    Thank

    You should now be good to go, try activating again and let me know if it gives you any trouble.

  11. 10 hours ago, SaraL said:

     

    Is it normal that when I used that link it goes straight to the site where I can update my user info? I have updated them few times now and loaded a new proof of enrollment but is that how I request extension to my license or some other way? Getting helpless....


    No that is not normal, email GlobalSupport@vectorworks.net directly, include the email address you registered with and they should be able to get things sorted out for you.

  12. Reply back with the following from that machine please:
     


    Also, do you not see any of the render works options, as in theyre not in the menu at all, or are they in the menu and grayed out? Do you see Renderworks listed next to licensed products on the Help > About Vectorworks dialog?

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