Trin Woo

Hello, I have a very strange issue with windows in VW 2019. I took over files from my colleague and it was ok for few days work but all of sudden, I cannot move windows from the wall (I can change other informations but I cannot move it) and if I try to amend walls, the windows suddenly disappeared. Image below when I click walls When I move walls and windows disappeared I can say it happened from when I changed entire WD symbols. (used all symbols updated tool) Please let me know if there is any chance to fix it. Kind regards,

@Jim Wilson It shows the correct serial number automatically but it shows it is invalid. I copied the correct one again but it shows invalid. please refer the attached image.

Hi All, I accidentally updated Mojav and I am facing all issue on vectorworks 2018 now. So, I am trying to install service pack 5 but it seems that does not read my proper serial number. I can not go to next step. Is there any one having same issue or know how to solve this? Kind regards, Trin