darcyv

I am trying to open my 2017 vector works file on my friend's computer, a file that I sent to her. We both have the same 2017 student licence as part of the same school. When she sends me her file, I can open it. When I rework the file and save and send it to her, she can't open mine. The message: 'this file was saved in a student version of vectorworks and can't be opened on a professional version' keeps popping up. It confuses me because we BOTH have a student version of vector works. Can anyone help please? Is student file sharing not allowed within student licences? Thank you!

Hi Jim thank you for your answer and yes, I have clicked on the REQUEST LICENCE button many times. I assume that's what you mean. After clicking it, it just keeps saying THERE IS NO NEW SOFTWARE AVAILABLE. No mention that I have requested a licence and should wait for notification or email with the licence number. Do I normally get an email with the licence number? Shall I try again with a new email address? Perhaps something has gone wrong... Kind regards Darcy

Hi there I signed up for the free education licence and created my account with VectorWorks today. I also submitted my valid Inchbald Design School student card. However, I am not receiving any licence nor am I able to download any software to practice on. I was just wondering whether anyone can help. Is it normal to wait for the licence? There was no notification that I should wait to get it. My VW account status is NEW and it says there is 'no new software to download'. Thank you! Darcy