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Ian Lane

Vectorworks, Inc Employee
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Posts posted by Ian Lane

  1. On 4/20/2022 at 7:30 AM, kmorris3 said:

    I have been having issues with my VW 2022 and 12.3.1

    when I open vw i cant access any drop down menus but can open the drawing files which appear with the tools that we being used when i saved the drawing

    I have restarted and reloaded the VW but the problem persisted.

    I left it running for around 30 mins and the drop down menus started to work again.

    I am up to date with all upgrades on VW2022

     

    I would recommend that you turn off automatic graphic switching in the battery settings under preferences.  This seems to resolve the problem.  We have been working with Apple on this issue but we have not found a fix yet that we can do in Vectorworks.  

     

    Sorry for the inconvenience.

     

  2. 3 hours ago, David Dauphin said:

    Hi !

     

    Still got this issue with las VWX2022 SP2.1 and OS X 12.1.

    A colleague of mine has got the same issue on his MacBook Pro. To fix it momentarily, as I do, he had to change resolution of the scree, without closing VWX

    Others colleague with Macbookpro, OS X 12.1 and VWX SP2.1 don't have this issue.

     

    We are only 2 with this issue, and we got same extension and our Mac to control screen : SwitchResX !!! Maybe this is the reason of the issue?

     

    Others users with this issue, have you got too this SwitchResX extension or similar one ? 

     

    Hi David,

     

    The workaround that we are recommending at this time is to disable automatic graphic switching on your laptop.  The usage of the onboard graphics seems to be causing this issue somehow on some computers.

     

    Go to the Battery settings in the System Preferences and turn OFF the "automatic graphics switching" if available? Restart the computer and see if the issue goes away.

     

    Best Regards,

    Ian

  3. 3 minutes ago, nikihoops said:

     

    Hi Ian,

     

    That seems to have worked!! How odd. 

     

    Great news, thanks for confirming!  It seems that somehow VW is getting confused about which monitor the main menu is being displayed on which is causing the menus not to work, even though all the menu shortcuts function, etc.

     

    We are continuing to investigate this to try and figure out why it is happening.  Just be aware that it is entirely possible that the same problem will happen again until we figure out the problem.

     

    Thanks again!

     

    • Like 2
  4. 2 hours ago, nikihoops said:

    Hi all

    I've spoken with the tech team through my service select and they're looking into it. We tried a couple of things with no luck

     

    I will report back if I get any updates.

     

    Can you try going into System Preferences -> Displays.  And then in the dialog set your display to use a scaled value and pick something like "Larger Text" and hit OK at the prompt.  

     

    Then go back to VW and see if the menus are working again.

     

    If they are working, you should be able to switch your display setting back to the "Default for my display" setting.

    • Like 3
  5. Hi everyone, we have been having difficulty figuring out the cause of this issue that a few users have reported on Monterey but we are still working to figure it out.

     

    I would recommend updating your OS to the latest Monterey 12.1.  There are some reasons to think that this may resolve your issue.  If you decide to do this, please report back and let us know if this helps.

     

    Here is some additional info:

     

    Unfortunately, reinstalling VW will not help.  You can try closing and reopening the lid on your laptop.  Reports indicate this clears the issue in the meantime.  Another thing you can try is go into your computer's battery settings and try turning OFF the "automatic graphics switching" option and see if it helps.

     

    Please see this thread for more info.

     

     

  6. On 12/13/2021 at 7:34 AM, joerg said:

    cursor symbol does not change anymore and is ver inaccurate ...means almost useless. happens since latest update...

    UI.mov

     

    On 12/13/2021 at 7:42 AM, markdd said:

    I reported this a few weeks ago. I believe it is a OSX Monterey issue and there should be a fix soon.

     

    Yes this has been fixed for VW 2021 with SP5 and it will be fixed in 2022 in an upcoming service pack.

     

    • Like 2
  7. 1 hour ago, SergeB said:

    I am running 12.0.1, not 12.1.

    An I had issues with saving and exporting but since I set the main screen resolution to default, no more issues..  so far..

     

     

    I would recommend updating to Monterey 12.1.  If you do, please try to scale your display again and hopefully everything should work fine again in the new OS version.  Please let us know if you decide to do this.

     

    Thanks for the info!

  8. 18 hours ago, drelARCH said:

    My typical drawing window uses only floating pallets.

     

    Snapping options dialogues are all hidden behind floating palletes...see screenshot. Other similar dialogues from attributes pallet (like for local mapping )are OK. It is only ones connected to snapping options.

     

    I have recreated user folder by moving out initial one and let program to create new one but with no success. I have even completely reinstall vectorworks but display issue persist.

    I wonder if other users are experiencing this issue as I havent seen any posts on forum regarding this.

     

    I see this issue since first version of 2022 realease.

     

     

     

    Hello,

     

    Thanks for the message.  We are aware of this issue and I am happy to report that this will be fixed in Vectorworks 2022 service pack 2.  This should be released in the next few weeks.  Please update to the latest when you can and sorry for the problem that you have been seeing.

     

    Best Regards,

    Ian

    • Like 2
  9. 1 hour ago, IuriChagas said:

     

    I'm having problem with a bug on the new redesigned attributes pallete. 

    When I click on the Image Fill Settings an error message appear (image attached).

     

    A temporary solution for this issue is to use the Attribute Mapping Tool (D).

     

    Has anyone run into the same problem?

    1 hour ago, Tom W. said:

    This has popped up a couple of times here but still not sure whether anyone at VW has acknowledged the problem yet

     

     

     

    Good morning,

     

    This problem has been fixed in the SP1.1 build that was released on 10/22/21, build 619242.  Please make sure that you are using the latest SP1 release.  This was a problem with the initial SP1 release that was released a few days prior.

     

    Please let me know if you are continuing to see any problems after updating.

     

    Best Regards,

    Ian

    • Like 1
  10. 9 minutes ago, Christiaan said:

    I just updated my Monterey beta to 12.0 Beta (21A5552a) yesterday and it's still a problem.

     

    Hi Christiaan, Can you provide some more information on this?  We are not seeing this crash anymore. 

     

    What version of VW are you using and what build?  Do you get a crash log?  What is the behavior that you see on quit?

     

    Thanks!

  11. Kaare,

     

    Sorry to hear that you've been having trouble with the feature.  Early on we made some changes to make it harder to accidentally detach the tabs but some users reported that they were still having problems, while many other didn't have an issue at all.

     

    As Andy shared (thanks!), we added a new Lock tabs option in the utility menu of the palettes.  When this is turned on you won't be able to detach or rearrange the tabs.  Turning this on won't set things back to the way that they were, so you can move tabs around or detach them and then lock them how you want them to avoid accidental changes in the future.

     

    Hopefully this helps you out and thanks for your continuing feedback.

     

    -Ian

    • Like 1
  12. 1 hour ago, Ryan Russell said:

    Can anyone speak to whether or not the latest BETA version has been tested and works with VW 2021?

     

    Hi Ryan,

     

    Our general policy is that we never recommend users to upgrade their machine to any beta operating system versions, especially not the first beta that is released.  There are almost always bugs in the beta releases that need to be fixed, and keep in mind that things like printer drivers are normally not available immediately.

     

    We do not get early access to macOS betas, so our testing just started for Monterey when it became available to us yesterday.  We will update our with our findings over the coming weeks as we do more testing with Vectorworks.

     

    • Like 4
  13. On 1/10/2021 at 9:11 AM, TimRob said:

    Hi all,

     

    Just curious if the M1 MacBook Air the VW team have been testing on is the 8GB unified memory version, not the 16GB. Can anyone confirm? 

     

    Hello, 

     

    The M1 Macbook Air that we have is the 8GB version.  I'm not sure if the 16GB was even available when we purchased this since we got it when they first came out, but I would say that this machine is pretty entry level.

     

    Thanks,

    Ian

  14. 57 minutes ago, neal-2002 said:

    mike m oz - look forward to hearing how it goes due to the lack of much progress from VW themselves. 👍

     

    Please follow the official thread for the latest updates to our testing efforts on M1.  There was an update posted yesterday in fact.

     

     

    Enjoy!

     

    • Like 2
  15. Hi everyone, 

     

    Thanks for all of your feedback so far.  We have been listening and trying to reproduce some of the issues that you have described.  The "Dock Tabs Here" option should be available all the time, if you aren't seeing this it could be a bug on our end, but we haven't been able to reproduce this issue yet.  If you have any additional info please let me know.

     

    We have made a change that will go into VW 2021 SP2 that will make it a little harder to detach the tabs.  You will need to click drag a little farther away, so hopefully this will help some of the people who have been accidentally detaching the tabs when they don't intend to.

     

    For your future info:

    Palette positioning is stored in both the workspace and the saved settings files in your user folder.  When you open VW and move some palettes around, that info is stored in the saved settings, which takes priority.  That way we don't need to create a custom workspace just to save the palette positions.  But if you open the workspace editor or run the "Save Palette Positions" menu command, then the positions are written into the workspace also.

     

    If you want to reset your palette positions for some reason you can use the Reset Saved Settings button in the VW Preferences dialog box, but you will also have to go back to a stock workspace if the positions have been saved there also.

     

    Hopefully this provides some more insight into how these systems work together.

     

    Best Regards,

    Ian

    • Like 2
  16. On 10/12/2020 at 8:42 PM, M5d said:

     

    @Ian Lane 

     

    Is it possible Apple's upcoming A/S transition will see their OS become less of an issue in this regard? 

     

    Also, does Vectorworks, Inc. have a policy on how long they will maintain Universal Binaries? There's a reasonable amount of FUD out there on how quickly developers might drop Universal support. If there's no formal policy, would it be safe to assume Universal Binaries will hang around as long as Apple is releasing their OS's for both platforms?

     

     

    Unfortunately I doubt that Apple Silicon will have any affect on Apple's tools regarding support for older versions of the OS, etc.  Apple is very aggressive about pushing the latest updates, and their hardware, software and tools seem to follow this policy as well.

     

    As for the universal binary, I would expect that universal binary support will be baked into all releases for a while.  It is hard for us to have an official policy on this because we don't know how long Apple will continue to release Intel based machines and how long they will continue to support those machines.  A given version of Vectorworks tends to have official support for 5 or 6 versions of MacOS.  So for VW 2021, it will run and be supported on 10.12, 10.13, 10.14, 10.15, 11.0 and eventually 11.1 when that is released next year.  I do not expect that to change moving forward.

     

    Here is a list VW versions and official OS support that we have maintained through the years.

     

     

  17. Hi Mau,

     

    You are correct that at this time we do not recommend upgrading to Big Sur if you are using Vectorworks 2019.  We always like to be proactive and make users aware of the issues that they might face if they decide to upgrade their OS.  We want to be transparent and make sure users can make the most informed decision.

     

    As Zoomer mentioned, VW 2019 does not run well on Big Sur.  And thank you to Christiaan for his detailed post, he explained the situation almost perfectly.  We have historically avoided supporting versions two years back and older because of the inordinate amount of effort that it can take and the risk of creating an unstable version of VW that might be worse on the OS versions that it was designed for.

     

    Here are some more technical details also if you are interested:
    The main difficulty with supporting older versions of VW in the newest MacOS versions is difficulties working with Apple’s tools. VW 2019 was built with an older version of Apple's development tools (Xcode) that does not run on Big Sur.  It is not safe to try and create a new version of VW 2019 using a new version of these tools because this can introduce bugs and make 2019 unstable. This forces us to work with an older development environment running on an older OS, which makes any fixes difficult because you can’t test and work in the OS that you are trying to fix things for.

     

    We will continue to keep our users informed as we investigate these issues and Big Sur is officially released.

     

    Best Regards,
    Ian

    • Like 4
  18. On 9/24/2020 at 7:14 PM, LarryO said:

    fresh install of 2021.

    migrated company menu from VW2019 via install.

    Switched to company menu and closed most of the now non-tabbed Navigation and Object Info windows.

    Switched to Architect and back to company menu. Look at what I found hiding near the right edge of the monitor.

    If I open, lets say the data palette, and close it then one of them will become the data palette and it will close when triggered to do so.

     

     

    Hi Larry, 

     

    Jeremy may be correct above about your workspace files being corrupted somehow.  I haven't seen this particular problem before but it definitely looks incorrect.  I have sent you a private message requesting your workspace files so that we can investigate the problem.

     

    Palette data is stored in two different places in your user folder, the saved settings file and the workspace itself.  If there is saved settings information for a workspace then that is used first, and then it falls back to the workspace if there is no palette info available in the saved settings.  This allows for palette positions to be saved without having to modify the workspace file.

     

    You can reset the palette positions in your saved settings by using the Reset Saved Settings button on the Session tab of the Vectorworks Preferences dialog, but note that resetting that will also clear out other data.  But this is a way to reset those palette positions if that is causing the problem. 

     

    Another option is to just create a new workspace based on one of our shipping 2021 workspaces.  That may be the best solution if you are still having issues.

     

    Best Regards,

    Ian

    • Like 1
  19. I will also add that if you don't want to detach the tabs you don't have to, you can just ignore the feature and use the palettes exactly the same way that you used to.  The main menu items for the Object Info, Navigation, and Visualization tab families will close all of the tabs together, resulting in the same behavior from previous versions.

     

     

  20. On 9/25/2020 at 2:36 AM, LarryO said:

    I've noticed that the data now has its own palette from the object information but they both are opening and closing using crtl I.

    Similarly the navigation palettes are all opening and closing with the same keyboard shortcut.

    Is there a new setting somewhere to enable the former tab functionality or a means to stop palettes that do not have a shortcut specifically assigned to them from opening. Do I possibly have to rebuild my workspace menu instead of using the migrated one?

     

     

    Hi Larry,

     

    For 2021 we have allowed users to choose what they want to do.  There are menu items that will close ALL of the tabs that are associated with a tab family.  These are assigned shortcuts in our shipping workspaces and they will function like they used to in previous versions.  The CTRL+L shortcut will close all of the tabs that go with the Object Info Palette.  That is the Shape tab, Data tab and Render tab.

     

    We also added new menus that will allow you to toggle the visibility of each indiviual tab if you want to do that instead. If you want to use these new menus with a shortcut you will have to assign shortcuts to them in the workspace editor, they do not have shortcuts by default.

     

    As you can see in this attached screenshot, this is the new palette menu in one of our shipping workspaces.  You can toggle the visibility of each tab through this menu.

     

    Best Regards,

    Ian

     

     

    Screen Shot 2020-09-30 at 9.50.42 PM.png

  21. Hi all,

     

    If you are running VW 2019 I would highly recommend NOT to upgrade at this time, as zoomer noted above there are issues with Big Sur in 2019.

     

    If you are running VW 2020 make sure that you have SP5, this has some critical crash fixes for Big Sur.

     

    The initial release of VW 2021 will be fine to use based on our testing.

     

    But as Juan mentioned, Apple is still releasing new betas, so you never know if something will break...proceed with caution!

     

    Thanks again for continued testing and feedback,

    Ian

    • Like 2
  22. 4 minutes ago, Andy Broomell said:

     

    Is the "Center Line Marker" tool in your currently active workspace? Since that tool is legacy it's no longer there by default and you'd have to manually add it. Quick Search only shows menus and commands that are currently in your workspace.

     

     

    20 minutes ago, Mark Aceto said:

     

     

    That's what I expected but when I searched for the Center Line Marker tool in BW... it can't find it. And that's true for a lot of tools... 

     

     

    Yes this is correct, at this time quick search only finds menus and tool that are in your active workspace.  So make sure the center line marker is added to the Braceworks workspace first and then you'll be able to find it.

     

    We investigated being able to search all other inactive workspaces also but there are many technical challenges related to this.

     

  23. 12 minutes ago, Mark Aceto said:

     

    Yeah, I thought VW21 brought attributes to the Classes tab in the Nav palette? Is there a way to activate that or is it coming in a future release?

     

     

    This is something for a future release.  

     

    4 minutes ago, Art V said:

    So basically turning the Organization window into a palette instead of a dialog box, which would be quite nice to have. Though I get the impression that VW is trying to have the Navigation palette to become that equivalent over time, whether that is the better option or not remains to be seen.

     

    In our opinion, adding more functionality to the nav palette is always a good idea, as long as it can be customized so that unwanted info doesn't get in the users' way.

     

    • Like 2
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