We've received the purple HASP dongle and G series licence, plus licence file for the licence server.
However, We're running into issues in terms of getting the licencing side up and running, primarily because we run our Windows 2008 servers in a VMWare clustered environment. The server can see the dongle in Device Manager correctly (it's all lit up) and all the dongle drivers are installed correctly.
Also, existing licencing using the Reprise Licence Manager (which is what Vectorworks uses) is working correctly as well - I therefore followed the instructions provided by the Vectorworks download where it informs you how to add the licencing service using an existing Reprise Licence Manager.
When then starting up the Vectorworks licence service, the debug log claims this is because it's running on a VM. The licence file itself seems to also indicate a no vm switch.
Are we able to have the licence file reissued so it can run on VMWare so we can then have this up and running as soon as possible?