have DL in Troubleshooting Posted July 8, 2010 Pat, why the suspicion? I am just trying to get the software to work so I can learn. I downloaded 2009 because I did not know which one we would be using in class this fall and it said I could upgrade, but not go back to an earlier version. Now I can't even get 2010 to come up. Yes I have applied the latest patch, Thank you. I will email tech support since nothing else is working, Thanks all.