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    Sending in Crash Logs (Windows)


    PVA - Jim

    This article is for Windows users only, if you are using a different operating system, click HERE.

     

    If you are speaking with Technical Support about an issue that causes Vectorworks to crash on Windows, you may be asked to send in a crash log. Follow the steps below:

    In search, (Start > Search for Windows Vista and Windows 7, Windows-F hotkey or search charm on the right for Windows 8) type "Reliability", then select "View reliability history"
     

    Windows 8:

     

    win8reliability.png


    Windows Vista/Windows 7:

     

    win7reliability.png 

    With the Reliability Monitor open, you should see your version of Vectorworks near the top of the list if the crash just occurred. Right click on the most recent entry and choose "View Technical Details"

     

    win8reliability2b.png


    Once the Problem Details window opens, copy all of the text within the window:

     

    win8reliability3.png


    Then either reply to supports email request directly with it in the message body, or paste it into a text file and send it as an attachment.

    Also, please include all files ending in .DMP that you find in the following location on your machine:

    C:\Users\(YourUsername)\AppData\Roaming\Nemetschek\Vectorworks\(YourVectorworksVersion)

    After doing so, to help increase the likelihood of these issues being addressed quickly, follow the instructions HERE on how to enable Detailed User Logs as well.

    Edited by JimW



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